EasyPopulate 4.0 Support Thread

[mc12345678]

The products will be removed from one site after the transfer. You're right, there's no point in having any identical content, it'll get ignored at best. As for the rest of it easier said than done. I can read the downloaded EP files and edit them manually. I was able to get all the products uploaded somehow, but the files that EP is generating are showing "CSV unknown delimiter" and the SBA EP files aren't updating stock. I notice you've discussed something like this before in regards to a Japanese language pack. Manual edit in SBA I'm afraid.

What I've found is this: the product import will likely have invalid csv delimiter reports if the software has not been updated (top right corner should show an update clickable link). The sba import may have a similar report in a given condition, but this is an issue when data is exported and then not "corrected" within the applicable spreadsheet. If exported, downloaded, corrected and then uploaded, the import works. It is resolved in the next update, but I've been preoccupied with something else recently which has delayed my updating of the instruction for distrubution. I can post the fix for the sba issue separately if that is the only csv delimiter issue... Otherwise need to review the first four lines of the csv file tovalidate formatting, delimeter being used, etc. Those are what the software reviews to provide that notification.

If the sba file is showing that it is acceptable to import, but the stock is not being updated, then please identify the process to get the sba file and populating its stock. Even with the csv delimiter issue, I have seen that stock updates. Include discussion of the filename for the import file.

[cefyn]

Thanks mc, that worked. I updated the EP database, exported Stock of items with attributes including SBA, corrected quantities, uploaded, imported, and all stock with attributes updated correctly. All files were identified as csv by EP. Thanks for all your work on zen cart, it is very much appreciated.

[mc12345678]

Thanks mc, that worked. I updated the EP database, exported Stock of items with attributes including SBA, corrected quantities, uploaded, imported, and all stock with attributes updated correctly. All files were identified as csv by EP. Thanks for all your work on zen cart, it is very much appreciated.

No problem, glad that it worked... Wondering what needs to be done to "better" identify the need to do that update... The link is normally not present and only shows under specific conditions... I suspect it could be more "flashy" but also is something that should be executed after uploading updated files... :/

[eavinu]

I am having an issue with ZC 1.5.7c and EP 4.0.37.13.
I have tried to import categories from 1.3.9h in several languages and got the result "File uploaded Successfully: CategoryMeta-EP2021-08-24-121946.csv Issues with the CSV file delimiter(s)"
Lower in the EP page in the table it says "CSV Unknown Delimiter" and "Import Error".
So I tried to remove all the languages from the categories CSV and left only the main language which is EN and again tried to upload and I get the same result.
Have checked the file in OO and also in Notepad++ to make sure of the delimiter etc'.

Both ZC and EP are latest versions and on SG hosting.
Any ideas?

[mc12345678]

I am having an issue with ZC 1.5.7c and EP 4.0.37.13.
I have tried to import categories from 1.3.9h in several languages and got the result "File uploaded Successfully: CategoryMeta-EP2021-08-24-121946.csv Issues with the CSV file delimiter(s)"
Lower in the EP page in the table it says "CSV Unknown Delimiter" and "Import Error".
So I tried to remove all the languages from the categories CSV and left only the main language which is EN and again tried to upload and I get the same result.
Have checked the file in OO and also in Notepad++ to make sure of the delimiter etc'.

Both ZC and EP are latest versions and on SG hosting.
Any ideas?

Is there a link in the upper right hand corner of the EP4 screen indicating to update/upgrade or just the remove/uninstall link? If update/upgrade is available select that first then review the condition of reporting about the CSV delimiter.

To help narrow down the issue(s), may I suggest the following test(s):
Create a file using one of the "export" options: Does the CSV Unknown Delimiter issue occur? If so, then it is a problem with the EP4 software.
The CSV file that has been generated, mentioned that using Open Office or similiar, is the file being stored (saved as and following additional action to ensure that the encoding is UTF-8) as a UTF-8 format file (not having a BOM)?
When viewing the CSV file, what are the first 4 lines of text? (These are used to evaluate the likelihood that the CSV delimiter has been properly applied/used.

[eavinu]

Is there a link in the upper right hand corner of the EP4 screen indicating to update/upgrade or just the remove/uninstall link? If update/upgrade is available select that first then review the condition of reporting about the CSV delimiter.

To help narrow down the issue(s), may I suggest the following test(s):
Create a file using one of the "export" options: Does the CSV Unknown Delimiter issue occur? If so, then it is a problem with the EP4 software.
The CSV file that has been generated, mentioned that using Open Office or similiar, is the file being stored (saved as and following additional action to ensure that the encoding is UTF-8) as a UTF-8 format file (not having a BOM)?
When viewing the CSV file, what are the first 4 lines of text? (These are used to evaluate the likelihood that the CSV delimiter has been properly applied/used.

I tried several versions of export and the same error occurs.
There is no update/upgrade, only uninstall.

First 4 rows look fine, the exported files are UTF-8 without BOM...

[mc12345678]

I tried several versions of export and the same error occurs.
There is no update/upgrade, only uninstall.

First 4 rows look fine, the exported files are UTF-8 without BOM...

To confirm, when say tried several versions of export and to be sure that we are each talking about the same thing (no assumptions) please identify what was done to perform the export(s). I know it sounds silly, but sometimes the difference/solution is in the communication.

So, what delimiter is identified in your configuration settings and what delimiter is being used? I have seen some systems where the export file includes a delimiter that was unexpected/unrequested. Also hate to say this, but the question was what do the first four rows include, as in please provide the first four rows for an independent review. While it may appear correct by one individual's review, extra eyes help find the issue.

Furthermore I'm not able to repeat the issue with 1.5.7 nor 1.5.8, though both are on the same server/host, one with php 7.4 the other 8.0.