Forum link

04 Jan 2012, 12:17

#1

New Zenner

Join Date:: Apr 2011
Posts:: 60
Plugin Contributions:: 0

Forum link

Hi,

Our site is www.ew-trading.com. When the site was set up we had a forum and had link in a sidebox, now the link is broken. The guy that set it all up is nop longer around. Can i find out if it will be a link to an external forum which he may have set up or if in zencart somewhere.. I wondered if external site if site may have gone under but no link to anything at all. We upgraded to latest zencart a few months back and it was all there, working fine, now it is just gone! Can I find if it exists anywhere and if so, where in the code might it tell me?

Here is the link
ew-trading.com/forum/index.php?sid=3990bea9df3bc519bcaf2d24ca60871c

www.ew-trading.com

Many thanks and just hoping not lost all forum posts as was a lot of info there!

Jill.

04 Jan 2012, 14:54

#2

usernamenone

Totally Zenned

Join Date:: Sep 2006
Posts:: 541
Plugin Contributions:: 0

Re: Forum link

Where is the side box? I looked but could not locate it.

04 Jan 2012, 15:03

#3

jillcripps

New Zenner

Join Date:: Apr 2011
Posts:: 60
Plugin Contributions:: 0

Re: Forum link

I took it off as link didn't work, didn't want customers to click, the page is as listed on the above, you can still access the page url but nothing there..

04 Jan 2012, 15:35

#4

usernamenone

Totally Zenned

Join Date:: Sep 2006
Posts:: 541
Plugin Contributions:: 0

Re: Forum link

The install software had a forum that was optional at install.

If it was never used and removed would account for the dead link.

04 Jan 2012, 15:38

#5

gjh42

Black Belt

Join Date:: Jul 2005
Posts:: 21,876
Plugin Contributions:: 6

Re: Forum link

According to your URLs in the address bar, your store is installed in a subfolder named /shop/, while your forum is in /forum/. So the forum software is not "inside" Zen Cart, but parallel to it on the same server. There is something there in /forum/, or you would get an error when going to it.

You can look at the server files/folders with phpMyAdmin in your hosting control panel, or look around the file structure with your FTP program (both are things you have to have and use to manage a website).

04 Jan 2012, 17:13

#6

jillcripps

New Zenner

Join Date:: Apr 2011
Posts:: 60
Plugin Contributions:: 0

Re: Forum link

Yes, there is a folder called forum in the public html file, but that sheds no light as to why our forum was working fine and now there is nothing there, not changed anything on the website to make it disappear. I have basic knowledge of zencart but no idea what to look for. This was a working forum with categories, posts, lots of info and now seems just to have vanished.

04 Jan 2012, 17:38

#7

stevesh

Black Belt

Join Date:: Feb 2005
Posts:: 19,793
Plugin Contributions:: 2

Re: Forum link

This isn't really a Zencart question. Your forum, as Glenn mentioned, is in its own subdirectory. When I navigate to that directory, I see a blank page, not a 404 page, so there's something there, but it's corrupted somehow.

I would check for a file named index.html, and I would consider re-uploading the forum files that are in the root directory of /forum.

You might also search the Web for blank page problems with whatever forum software you're using, or check their support forum.