Checkout not working

[SteveHale]

Hi All

I have a fledgling site here:-

www.flsuk.co.uk/flsstore

I have set up a user : [email protected] with a password of : testing1

My problem is that when a user adds an item to the cart then accepts the shipping charge and confirms this by clicking on Checkout all that happens is that the user is taken to a blank white screen and nothing happens at all.

I have set up the PayPal IPN URL etc. and the account details.

Can anyone advise if they know what is happening here?

Cheers

Steve B

[stevesh]

Start here:

https://www.zen-cart.com/tutorials/index.php?article=82

and I strongly suggest you remove Paypal IPN and install the much more reliable Paypal Express.

[SteveHale]

Hi SteveSH

I read this article and I have not been playing with the PHP files associated with the cart.

I also had the Zen Cart installed directly by my ISP and nothing was FTP'd up to the site.

I'll have a look to see about the Debug and see if I can understand how to use it......

Regards

Steve B

[schoolboy]

.

I also had the Zen Cart installed directly by my ISP and nothing was FTP'd up to the site.

... is probably the problem. Depending on who you are hosting with, MOST webhosts put a low-level monkey in charge of these procedures (such as a recent university computer sciences grad, who usually know nothing about computer science!) and the guy messes it up.

Who is your ISP?

[SteveHale]

Hi Schoolboy

The ISP is easyinternetsolutions.co.uk.

They have a script on their site (Fantastico) that auto installs Zen cart.

I had some issues with folder permissions that I had to get them to change as the logins would not work.

Do you think that this white page problem on the checkout could be a permissions issue ? If so which folder(s)??

Cheers

Steve B

[schoolboy]

Looks like a bunch of clowns calling themselves easy-internet.biz .

Hmmm... Perhaps you need to find a professional host - one who KNOWS ecommerce...

Ask them HOW they did the install... If they used "Softaculous" or "Fantastico" you have some big work ahead of you - as you are UK based, native Zencart is not UK configured. You will need to configure it for UK conventions - eg: date formatting, UK counties, Spelling, Weights & Measures, UK Vat...

A good UK installer would have made the install UK-compliant.

[schoolboy]

Ah... you replied as I was typing.

Fantastico, eh... ?

BAD MOVE...

ZC should be installed manually to get the proper configurations.

Suggest you look for a better host.

[SteveHale]

As I have about 10 web sites with this host moving is not an option.

Also I have a site using Zen Cart (www.homeappliancesrus.co.uk) which is working fine, no white pages - though this was set up by someone else, hosted by them too.

But thanks for your suggestion, though I was hoping for a hint or two on how to fix or what to look for as the problem.

Cheers

SteveB

[DrByte]

Start here:

https://www.zen-cart.com/tutorials/index.php?article=82

and I strongly suggest you remove Paypal IPN and install the much more reliable Paypal Express.

Hi SteveSH

I read this article and I have not been playing with the PHP files associated with the cart.

I also had the Zen Cart installed directly by my ISP and nothing was FTP'd up to the site.

I'll have a look to see about the Debug and see if I can understand how to use it......

Regards

Steve B

The point about the tutorial article is that when you see a blank page in Zen Cart it's because your site encountered a PHP error somehow. And, the error details are logged in the /cache/ folder (accessible via FTP) for review.
The errors are not shown on-screen, for security reasons.

So, what's in your /cache/ folder? (other than .htaccess and index.html or index.php)

[stevesh]

Won't hurt to look in the /cache folder for error logs and post the content here if it isn't self-explanatory.