Welcome Emails (HTML format only) missing all letter "n"

[LouisesSweets]

Can someone please advise how to fix this? My welcome emails are missing the letter "N". I'm currently using V1.39H.

[stevesh]

I just created an account on your site, and my welcome email contains a full complement of N's. Matter of fact, there are two extra ones - your site's URL has '.nn' rather than '.com'

[LouisesSweets]

I just created an account on your site, and my welcome email contains a full complement of N's. Matter of fact, there are two extra ones - your site's URL has '.nn' rather than '.com'

Do you know what I need to do to correct this? I used to work correctly.

[LouisesSweets]

Do you know what I need to do to correct this? It used to work correctly.

Sorry. Typo

[LouisesSweets]

I just created an account on your site, and my welcome email contains a full complement of N's. Matter of fact, there are two extra ones - your site's URL has '.nn' rather than '.com'

I notice that the email sends correctly only as a text file. The HTML versions has the missing "N". Please advice.

[DrByte]

https://www.zen-cart.com/tutorials/index.php?article=38
https://www.zen-cart.com/tutorials/index.php?article=39

[LouisesSweets]

https://www.zen-cart.com/tutorials/index.php?article=38
https://www.zen-cart.com/tutorials/index.php?article=39

Thank you DrByte, but that didn't work. Please see a sample of the email below. It only displays this way in html format.


Dear Tuwaa
We wish to welcome you to _strog_Louise's Sweets_/strog_.
You are ow registered with our store ad have accout privileges: With your accout, you ca ow take part i the _strog_various services_/strog> we have to offer you. Some of these may services iclude: _ul>
- View the details of orders you have completed with us.
- Ay products added to your olie cart remai there util you remove them, or check them out.
- We ca deliver your products to a address other tha yours! This is perfect to sed birthday gifts direct to the birthday-perso themselves.
- Share your opiios o our products with other customers. _/ul>For help with ay of our olie services, please email the store-ower: [email protected]

[stevesh]

That's officially the strangest problem I've seen here. Some observations that might help someone spot something:

I created another account and selected HTML emails. All the Ns are missing from the email content and from the markup (<strog>), but not from comments in the code (<!-- end gv/coupon section -->).

The Ns appear properly from the 'Sincerely' on down through the footer.

FWIW, Spam Assassin flagged the message as possible SPAM.

[DrByte]

Yes, rather strange. Seems like an overaggressive and malfunctioning stripping of "n" while it's cleaning out "\n" or something.

[stevesh]

What happens if you temporarily replace your custom email welcome template in the /emails folder with the original version ?