Customers receive an order confirmation email!

[duperdigg]

Hey!
I am having trouble with getting the order confirmation sent, it is not being sent to either the customers or the admin, the orders does appear in the admin area.

The E-Mail Options looks like this:

E-Mail Transport Method smtp
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password xxxxxxxxxxx
SMTP Email Mail Host mailout.one.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€




I use paypal as a payment solution. customers receive update emails and welcome email but no confirmation. what can this come from?

Thank you
Tommy :)

[DrByte]

the orders does appear in the admin area.

I use paypal as a payment solution. customers receive update emails and welcome email but no confirmation. what can this come from?

Most likely you are using the PayPal Website Payments Standard module, and haven't properly configured your server and your store and your PayPal account so that PayPal can talk to your store to tell it about new orders. That's the old way PayPal can be used to "bandage" payment into a store.
If you want a more reliable way, where PayPal completes the transaction immediately while the customer is still active on your site, simply switch your store to use the Express Checkout module instead. Then you won't have the symptoms you're complaining about today.

www.zen-cart.com/getpaypal

[duperdigg]

Okay. Thank you. I have corporate account paypal us. but can not find the site pro for signing. it is not left when I click the Merchant Services tab.
what is this?

[duperdigg]

done:)......

[DrByte]

I didn't say anything about "pro". I said Express Checkout.

"Pro" is a completely different product, which provides a different service, and has additional fees associated with it. I wasn't suggesting that. (You can use it if your site has SSL and you want to offer that product, but that's outside the scope of this discussion.)

"Express Checkout" is the more modern version of "Standard", hence the recommendation.

[duperdigg]

I didn't say anything about "pro". I said Express Checkout.

"Pro" is a completely different product, which provides a different service, and has additional fees associated with it. I wasn't suggesting that. (You can use it if your site has SSL and you want to offer that product, but that's outside the scope of this discussion.)

"Express Checkout" is the more modern version of "Standard", hence the recommendation.

Yep, thanks for the help:)
I've got the express check out now and order confirmation is sent out:)
But now I wonder: possible to change paypal button?

[DrByte]

Why ?