The GOB Package Tracker Support Thread is closed so I'm trying my problem here.
On the Order Page in the Admin, when I change the status and click Update I get a page with the error:
-------
1136 Column count doesn't match value count at row 1
in:
[insert into zen_orders_status_history (orders_id, orders_status_id, date_added, customer_notified, comments, tracker_id, tracking_numbers) values ('400029', '2', now(), '1', '')]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.
--------
So to the best of my knowledge the values are all matching up until it gets to 'tracker_id". 'tracker_id' and 'tracking_numbers' aren't in that values string.
An email DOES get sent to the costumer with the carrier and tracking number included. When I navigate back to the Order Page agin I do see that that status has changed. But there is no update to the Order History, only the original "pending" line (created at purchase) is present. The history isnt updated in the customer's order history on the store website either.
Can anyone help?
Thanks!


Reply With Quote
