newbie not even sure where to start...

[ldttex]

My website i t s a q u i l t t h i n g . c o m was set up by my former hosting company. My hosting company closed its doors w/o notice. The company that ran the servers for the hosting company kept the website up, but doesn't have support. I've done a few things with the website, but I don't have any background in web design, and I'm nervous about breaking the website. I've looked around the FAQ and the tutorials, and searched some of my questions on the forum, but I have so little background, that what I'm reading doesn't mean much of anything to me.

For example, I had a sale on my website (I did figure out how to do that) and out of several hundred purchases, I had about 6 people get the 'we aren't shipping to this region' message.

I don't know what to look for on the website to see why they aren't able to order/complete their orders. I don't know if it's something in how they registered, or if the problem is elsewhere.

My product is virtual, I select 'Yes, skip shipping address', and 'Always free shipping' because I don't always have the download link established when I add the product information to the website.

In the shipping modules area, freeshipper has a 0 and a green dot, the remaining dots are red...

Thanking you in advance,

Laurie

[picandnix]

hmm... ok sounds like you need a little bit of coaching and to do some reading too. Why not start in the wiki and also faq area, get an idea of what it is you are now in control of before you start making changes. In the meantime I would strongly suggest considering your josting circumstances that you download a full backup, DONT FORGET YOUR DATABASE. Then you need to start the upgrade process to version 1.3.9h or 1.5. It maybe a daunting task but your version is VERY outdated. There is alot of help available through these forums but if you want it done faster than you could have it done commercially. No doubt we will be hearing alot from you over the next few weeks and months ;-)
Posted via Mobile Device