cpanel error log - client denied by server configuration

[Website Rob]

client denied by server configuration:
- this indicates that a directive within your .htaccess prevented someone from doing something

/home/mysite/public_html/includes/templates/mytemplate/css/none,
- this is something that I'm starting to see more 'n more of and on various Servers with various versions of Zen Cart, seems to be more related to how the Server is configured than Zen Cart itself but puzzling nonetheless

[DrByte]

Just a hunch, without any proof yet, that it's caused by poor URL rewriters.

Or templates that have replaced the original ZC code which calls files with actual .css extensions on them.

[RodG]

/home/mysite/public_html/includes/templates/mytemplate/css/none,
- this is something that I'm starting to see more 'n more of and on various Servers with various versions of Zen Cart, seems to be more related to how the Server is configured than Zen Cart itself but puzzling nonetheless

This is not a 'server configuration' issue. It's just 'bad' code somewhere.

Here's a nice video tutorial on how to find the cause.
http://youtu.be/Ev-cLvYnJ_k

Cheers
Rod

[DrByte]

Nice catch, Rod.

Just bad (sloppy) CSS coding, using invalid syntax like:

background:url(none)

[Interceptor]

Thanks to all that replied, you been a great help.

Problem now solved.
For those that took the time to reply, and to those that may stumble across this thread in the future, heres the cause.

It turns out that there was 2 lines in my stylesheet.css which were causing the apache error logs.

The line in question was

background-image:url('none');

apparently apache sees anything between the brackets as a valid url

I did spot this before, but as I was editing the css file in FrontPage, when I edited the file to

background-image: none;

and clicked save, it would correct it back to the original line (albeit wrongly)

So I changed my default editing software to Notepad++ and made the change again, and hey presto, no more error logs.

So in a nut shell, dont use FrontPage for editing code

[DrByte]

Yup. FrontPage is THE WORST application for editing code.

Indeed most applications by Microsoft are notoriously bad for coding/writing/designing for the web.

[DonRichardsonNH]

Hi Folks,
I think my issue is similar, but caused by looking at a category and paging through the products in the category.

From my home page, I select the category "Christmas Goodies". When I do this I see the first 24 products in that category. I can then use the [Next >>] link to go to the next 24 products. I can also choose the page number to jump to as well.

In my situation, given the category of "Christmas Goodies" I can select [Next>>] to go to page 2, then page 3, but at page 4 I get a blank screen. When I got the blank screen I also see the following errors in my error log:

[Wed Sep 30 10:48:29 2015] [error] [client 24.147.42.112] client denied by server configuration: /home/TheUser/public_html/includes/js, referer: http://www.jollygrub.com/abritish-ch...ort=20a&page=4
[Wed Sep 30 10:48:26 2015] [error] [client 24.147.42.112] client denied by server configuration: /home/TheUser/public_html/includes/js, referer: http://www.jollygrub.com/abritish-ch...ort=20a&page=3
[Wed Sep 30 10:48:26 2015] [error] [client 24.147.42.112] client denied by server configuration: /home/TheUser/public_html/includes/js, referer: http://www.jollygrub.com/abritish-ch...ort=20a&page=3

Now, the path show of "/home/jollygru/public_html/includes/js" does not exist as a directory or a file.

I think that getting the blank page is the result of this error, but I am not sure where to locate the problem.

Can anyone point me in the right direction?

Thanks in advance!!!

[Design75]

You need to find out what products show on page 4 I think, because page 5 and 6 also work fine. My guess is you have a product that makes a call to that specific path.