No email being sent when order are placed

[nicksab]

Hey everyone,

web: http://www.royal-fleur.com

I am having issues with emails. When an order is placed in my store, I am not receiving any emails to inform me about the order being placed.

i tried to place an order myself and the email are being sent to the customers, but i am not receiving anything on the admin side.

What could be the problem coming from?

I am using zen cart 1.5

Thank you for your help

[nigelt74]

Ok

1) Have you checked your junk/spam folder?
2) Has this just started happening, or has it been happening for a while, is this a new store?
3)

Do you have

admin --> configuration --> email settings --> Send Copy of Order Confirmation Emails To

Set to your correct email address?

What happens if you change that to a different email address does it work then?

[DrByte]

Please click Reply below and answer all the questions in the Posting Tips section on that page.

[charmlt]

I also have failed to get my "Send Copy of Order Confirmation Emails To" e-mails from my cart.
The "Gateway" <[email protected]> sends without fail.
It happens regardless of payment method. I have not changed anything, it just started at 11:07 today.

HTTP Server: Apache
PHP Version: 5.3.8 (Zend: 2.3.0) PHP Memory Limit: 64M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 15M POST Max Size: 8M
Database Data Size: 83,679 kB Database Index Size: 1,952 kB
Zen Cart 1.3.9h
Database Patch Level: 1.3.9h
v1.3.9h [2011-11-14 03:28:25] (Version Update 1.3.8->1.3.9h)
v1.3.8 [2009-07-26 08:48:48] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-12-02 23:55:41] (Version Update 1.3.6->1.3.7)
v1.3.6 [2007-12-02 23:55:40] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-12-02 23:55:40] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2007-12-02 23:55:37] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2007-12-02 23:55:37] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2007-12-02 23:54:37] (Version Update 1.2.7->1.3.0)
v1.2.7 [2007-12-02 23:48:20] (Version Update 1.2.6->1.2.7)
v1.2.6 [2005-08-30 13:04:40] (Version Update 1.2.5->1.2.6)
v1.2.5 [2005-08-30 13:04:40] (Version Update 1.2.4->1.2.5)
v1.2.4 [2005-02-20 14:14:20] (Fresh Installation)