Orders completing but not showing up in admin after upgrade

[isaiah36]

Thanks, Dr. Byte, I didn't see your reply before I typed my last reply - I did turn on debug mode, but the problem is solved now, so I am going to turn it off again. It is not a heavy selling site so the client had to retrieve order info by phone from only 2 linkpoint customers within the duration before debug was turned on

Thanks again, and I hope you will take my suggestion in the previous reply into consideration. Other bugs/ errors are tolerable but anything that messes up the sales process is critical, don't you think?

E.g. in the shopping cart there is no space between 'Weight' data and 'Amount' data, as there is between the 'Item' data and the 'Weight' data - it showed Qty:1 Item:name Weight:0.3lbsAmount:$7.99 instead of Qty:1 Item:name Weight:0.3lbs Amount:$7.99 - minor things like that are not critical, although I am going to try and find it and fix it, because display errors tend to annoy me more than most perhaps

[DrByte]

I deleted a file in /includes/modules/payment/linkpoint_api/ named

REPLACE_THIS_FILE_WITH_YOUR_KEY_FILE.pem

I may be nuts but it does not seem to be a very Zen piece of work to place a file with a .pem extension here!

Suggestion to ZC team:

PLACE_YOUR_DOT_PEM_KEY_FILE_HERE.txt

I hope you will take my suggestion in the previous reply into consideration.

I don't understand the reasoning behind your suggestion. Doesn't make any sense to me.

[isaiah36]

The reason behind the suggestion is that if you have a dummy file named with the .pem extension, then in an upgrade scenario like mine the linkpoint functionality breaks

there was already the correct .pem file there in the directory, so deleting the dummy .pem file restored full functionality of linkpoint immediately, whereas if the dummy file had been named with a .txt extension my client would not have experienced the problem with sales, the whole upgrade would have been flawless --- as it turned out a couple of customers got bad first impressions of my client's site, and may have lost some of the trust that we try to build

[DrByte]

The existence of a dummy .pem file has no bearing on the module's functionality, according to the way the code is written. The code specifically only looks for .pem files named exactly the same as the account number you specify when configuring the module.
So, for REPLACE_THIS_FILE_WITH_YOUR_KEY_FILE.pem to be a problem, you would have had to configure your module in your admin to be using REPLACE_THIS_FILE_WITH_YOUR_KEY_FILE as the key name. That's not automatic, so you would have had to do that manually.

I would suggest that future implementations you do should include actual testing of a real purchase, to be sure that checkout and payment are indeed working properly, before handing it over to your client and assuming everything's ready. That would eliminate the bad first impressions of the site.

Nevertheless, I'm glad you were able to resolve the problems causing the site to not work properly.

[isaiah36]

That may be so, Doc, but what I know is

1) with dummy file, Linkpoint not working fully - cards being charged but database not recording the sale
2) deletion of dummy file results in Linkpoint working fully, without any other changes

So I shared the experience with users

Thanks for the help! I apologize for the impudence of making a suggestion that would have made things 'very zen' for me, I'm sure you're quite right about whatever the code is.