Image Handler 4 (for v1.5.x) Support Thread

[DivaVocals]

Hi DivaVocals,

My Zen Cart version is v1.5.0

My admin panel broke whenever I upload:
YOUR_ADMIN>includes>extra_configures>bmz_image_handler_conf.php
YOUR_ADMIN>includes>extra_configures>bmz_io_conf.php
YOUR_ADMIN>includes>functions>extra_functions>functions_bmz_image_handler.php
YOUR_ADMIN>includes>functions>extra_functions>functions_bmz_io.php

Any clue?

nope. And without more details like what exactly do you mean by "my admin broke". Or error messages I can't begin to guess what the issue might be. You will need to provide a lot more information than you have as this is not a problem that has been reported previously. Meaning that without a pattern I can't replicate this and therefore I can't help you. Please provide more details and we can go from there

[jessica_aw]

Thanks for getting back with me, DivaVocals.

Whenever I uploaded those files, the admin page turn blank. No error message.

[DivaVocals]

Thanks for getting back with me, DivaVocals.

Whenever I uploaded those files, the admin page turn blank. No error message.

The blank page would mean that an error log has probably been generated.. Need to know what the error log file says..

[jessica_aw]

I don't see any error log for yesterday when I got the blank page. At least not under my public_html folder.

[DivaVocals]

I don't see any error log for yesterday when I got the blank page. At least not under my public_html folder.

I mean the store error log not your host's error log.. Suggest reading through the FAQs as you begin working with Zen Cart.. Solutions to most common issues can be found there. Start with this article as it gives you guidelines on how to resolve blank pages issues and tells you where the stores error log files are located..

http://www.zen-cart.com/content.php?124-i-am-getting-a-blank-page-(or-blank-part-of-a-page)

once you locate the error logs that were mostly likely generated, then post the contents of the log files so that we can see what the issue might be..

[jessica_aw]

Thank you DivaVocals. I must have uploaded some files into the wrong directories yesterday.
I did it again after your last response. And it works. Hurray!!!
Thank you for your contribution for the forum.

[DivaVocals]

Thank you DivaVocals. I must have uploaded some files into the wrong directories yesterday.
I did it again after your last response. And it works. Hurray!!!
Thank you for your contribution for the forum.

You're very welcome.. the usual cause for unknown issues can usually be traced to an installation error.. Glad you got it all worked out..

[ellivir]

kinda need more info here.. what specific URL are they accessing and do you get a specific access denial error?? And what happens when you grant this profile access to IH4?

They are excessing their administration url in the style like this:
http:///www.webshopaddress12345.com/....php?cPath=1_9
(this they can still see, a category list but clicking any product here, comes an "denied" path like the link below)

Denied path that comes:
http://www.webshopaddress12345.com/s...ath/denied.php

The Denied Path has a text:
Sorry, your security clearance does not allow you to access this resource.
Please contact your site administrator if you believe this to be incorrect.
Sorry for any inconvenience.

Before installing the IH4 these same normal product update actions worked. The superuser still works but this other administrative user not. This profile has the access permission for the IH4 as well.

[DivaVocals]

They are excessing their administration url in the style like this:
http:///www.webshopaddress12345.com/....php?cPath=1_9
(this they can still see, a category list but clicking any product here, comes an "denied" path like the link below)

Denied path that comes:
http://www.webshopaddress12345.com/s...ath/denied.php

The Denied Path has a text:
Sorry, your security clearance does not allow you to access this resource.
Please contact your site administrator if you believe this to be incorrect.
Sorry for any inconvenience.

Before installing the IH4 these same normal product update actions worked. The superuser still works but this other administrative user not. This profile has the access permission for the IH4 as well.

Do they have access to products?? Do you have any other modules installed which would affect access to products??

[ellivir]

Do they have access to products?? Do you have any other modules installed which would affect access to products??

Permission to access the products yes, and can see categories and subcategories but ONLY WHEN clicking the product on the category page in order to open the product form, it goes to this denied.php page instead. There should be nothing else affecting on this. CKEditor has been there already before and the administrator was successfully updating the product descriptions using it. The administrator person was updating the products just few hours before IH4 was installed, using her own profile, and no problem arise then. Superuser continues to be able to update the products.
The only thing affecting on this very page should be the changes for the category listing that IH4 needs to add the icon there. Should I replace that with the original and check if that helps?