Quote Originally Posted by QueenKat View Post
HI all.

I just installed this mod and for some reason after I did all the descriptions of my products disappeared.. I did everything to the "T" as the instructions stated and now I'm at a loss as to how to fix it. I've tried reinstalling the files but it didn't work.

Please help.

I'm running v1.5.1 and my link is www.katstamps.com here's a page with no description that I'm talking about..

http://katstamps.com/shopping/index....roducts_id=499

Thank you in advance.
So, I looked at the above provided "broken" page and then clicked on the link to step back one: http://katstamps.com/shopping/index....ex&cPath=33_65 and was able to see a list of items that appear to have descriptions based on all of the extra text between lines.

Before taking action as inferred here, please read.

If not mistaken, I thought the installer for IH "integrated" with the existing file structure so that uninstalling would return things back to the way they were before. Further, it seems that it is to affect the applicable template file that displays individual product information. And yet more is that if in fact the instructions have been followed to a T that there is/was some alternate template mod that did not get considered prior to installation.

Before really diagnosing, when you say that information is missing, is it missing from the screen or your datatbase? If from your database, then restore the backup made prior to installation of IH, if from the screen, then perhaps reviewing what database field that information is in might help. Also by checking to see if you have any error logs that might indicate what the problem is.

There may be a modification error made to your site a long time ago that has only now surfaced. As you might come to find out, installation of this mod in accordance with the instructions is unlikely to have caused your issue. I'll leave it there, but suggest providing additional detailed information to ensure quality support.

My recommendation is to uninstall, and then from step one, install again. (I thought the uninstall was pretty much automatic once initiated.) From further independent review, it appears that the descriptions still exist, but are not presented and that as part of installation, something has not been performed in accordance with the instructions, otherwise it would seem that the files modified would be as they were plus the new image code, not some variation of what they were with the new image code.