Image Handler 4 (for v1.5.x) Support Thread

[amandavz]

I basically just reloaded all the files again over the existing files, The image handler is working fine. I have someone helping me with this issue in another feed elsewhere. Apparently this site is missing the securityToken hidden input in the contact_us.php and the product_info.php pages. So I thank you all for your help.

[amandavz]

I got it....apparently I had an old html_output.php in the site. I uploaded the new one and the site is back. Halleluiah!!! Thanks for everyone's help on this!!!

[DivaVocals]

So in regards to the image dimensions I am referring to, my original image is/was larger than 1024. I had no other image handler software installed and was using ZC1.5. At the time the issue appeared I had also listed the version of the prerequisite software either in that response or since then, but I am not in a position at the moment to identify that. My resized images were less than that, and decreasingly smaller like you listed.

So that said, and I know Diva has provided other feedback, but related to the referenced response, you stated that the files that did not successfully get loaded were again uploaded, but did not indicate what was done to accomplish that. Ie, were they uploaded to the default IH4 location and the auto_installer run again, were they uploaded to the default IH4 location only, were they merged with the location that IH4 would end up putting them, etc.

All that said also though and the additional discussion, there may seem to be something else going on or like in my case if the site is experiencing what mine was (upload of image with dimension in either height or width greater than approx. 1024 prevented display of any content on the page showing that image) then it could be that the image which was originally uploaded (and is attempted to be resized) is trying to be shown on that page and providing a page can not be found. (Assuming that the response of trying to "receive a message from her store" is a page not found issue.)

I don't believe the condition I describe above is specifically an IH4 issue so much as a limitation that is not handled/addressed through the interaction of IH4 with the prerequisite software. I haven't tried to troubleshoot that aspect, but work around it to verify all of my images are equal to or less than 1024 in both directions prior to upload. I think this is primarily a host problem on my side as no other changes to ZC or IH4 have been done that would cause this to occur.

And as Amanda has confirmed (see below) her issue is different (her issue related to adding products to the shopping cart, which has NOTHING to do with image sizes) and as I have said they are UNRELATED to IH4..

I basically just reloaded all the files again over the existing files, The image handler is working fine. I have someone helping me with this issue in another feed elsewhere. Apparently this site is missing the securityToken hidden input in the contact_us.php and the product_info.php pages. So I thank you all for your help.

I got it....apparently I had an old html_output.php in the site. I uploaded the new one and the site is back. Halleluiah!!! Thanks for everyone's help on this!!!

Thank you for confirming that the issue is unrelated to IH4..

[amandavz]

Yes...this issue was not IH related and I thank you all for your help...once again.