Image Handler 4 (for v1.5.x) Support Thread

[shartlesville]

My website is here: http://bestsewingdeals.com

I "successfully" installed IH4 but when I follow step 10 Navigate to Admin > Configuration > Images, set "IH resize images" to "yes". all the images disappear. If it is set to no, the images show as they normally would. When set to yes, if I right click and try to open the image in a new tab it brings up a server error (in Spanish, ) and this is the link in the address bar:
http://bestsewingdeals.com/zen-cart/...ge.150x150.jpg



I am having the same issue in the admin section with the images not showing and right click, open image in a new tab causing the server error (also in Spanish).

bmz_cache and images folders are both set to 777. I have not made any changes to the configuration (yet) as it says it should work "out of the box" without changes.

This happened yesterday when I installed it but I was too tired to try to deal with it so I uninstalled it and spent most of today reading the entire thread. I re-installed it and watched to make sure there were no errors or files not installed, etc. I received all "green" messages upon install.

Any ideas? Am I missing something obvious?

Thank you for any assistance in advance!

Blessings,
Krisann
################################################################################ ##########

Currently installed:
Zen 1.5
Additional Product Images v 2_0c REMOVED - a conflict between this and IH4 caused the right sideboxes to disappear!
Admin Display Product Catalog Thumb
Admin_Login_As_Customer_v3.0_For_ZCv150
Admin Notes Advanced
Admin Change PW Display
Backup MySQL plugin v5
Backup Zencart v1
Confirm Email Address 1.3a
Contact Us- add subject
contest system 1
Define Pages- shopping cart
Easy Attributes 1.3.91.5.0
Email for 404 v122
Fast Easy Checkout 1.5.0
Mailchimp 3.0
newsletter_discount_3.0
Piccadilly_Posh (template)
Recover Cart Sales
Rewards Points Full Suite 2.1.b
Save Sideboxes Layout
Button Construction
Dynamic Filter
IH4

Server OS: Linux 2.6.30.1-3.AM_64
Database: MySQL 5.0.51a-24-log
HTTP Server: Apache/2.2.11
PHP Version: 5.3.9 (Zend: 2.3.0)
PHP Memory Limit: 64M
PHP Safe Mode: Off
PHP File Uploads: On

Zen Cart 1.5.0
Database Patch Level: 1.5.0
v1.5.0 [2012-08-13 12:56:00] (Version Update 1.3.9->1.5.0)
v1.3.9h [2011-10-12 22:06:48] (Fresh Installation)

[shartlesville]

FYI: per the previous post - there are NO errors in the cache file

[shartlesville]

Got it!! It was the .htaccess file! I deleted it and copied the one from my previous file. Now both sides, shop and admin, are working.

In case anyone needs to change the .htaccess file here is the code that is working for me:

#
# @copyright Copyright 2003-2010 Zen Cart Development Team
# @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
# @version $Id: .htaccess 16111 2010-04-29 22:39:02Z drbyte $
#
# This is used with Apache WebServers
#
# The following blocks direct HTTP requests to all filetypes in this directory recursively, except certain approved exceptions
# It also prevents the ability of any scripts to run. No type of script, be it PHP, PERL or whatever, can normally be executed if ExecCGI is disabled.
# Will also prevent people from seeing what is in the dir. and any sub-directories
#
# For this to work, you must include either 'All' or at least: 'Limit' and 'Indexes' parameters to the AllowOverride configuration in your apache/conf/httpd.conf file.
# Additionally, if you want the added protection offered by the OPTIONS directive below, you'll need to add 'Options' to the AllowOverride list, if 'All' is not specified. 
# Example:
#<Directory "/usr/local/apache/htdocs">
#  AllowOverride Limit Options Indexes
#</Directory>
###############################

# deny *everything*
<FilesMatch ".*">
  Order Allow,Deny
  Deny from all
</FilesMatch>

# but now allow just *certain* necessary files:
<FilesMatch ".*\.(jpe?g|JPE?G|gif|GIF|png|PNG|swf|SWF)$" >
  Order Allow,Deny
  Allow from all
</FilesMatch>

IndexIgnore */*


## NOTE: If you want even greater security to prevent hackers from running scripts in this folder, uncomment the following line (if your hosting company will allow you to use OPTIONS):
# OPTIONS -Indexes -ExecCGI

[DivaVocals]

Just wanted to add something here.. It's likely the conflict you reported is from the "Additional Products Images" add-on as IH4 makes no changes to core Zen Cart image functions, and it is possible that the "Additional Products Images" makes mods to core Zen Cart functions.. Though thinking about it sideboxes disappearing sounds like a statement wasn't closed off properly causing all the code below it to fail.. Errant merge perhaps?? Just thinking out loud. What does "Additional Products Images" do anyway??

Currently installed:
Zen 1.5
Additional Product Images v 2_0c REMOVED - a conflict between this and IH4 caused the right sideboxes to disappear!
Admin Display Product Catalog Thumb
Admin_Login_As_Customer_v3.0_For_ZCv150
Admin Notes Advanced
Admin Change PW Display
Backup MySQL plugin v5
Backup Zencart v1
Confirm Email Address 1.3a
Contact Us- add subject
contest system 1
Define Pages- shopping cart
Easy Attributes 1.3.91.5.0
Email for 404 v122
Fast Easy Checkout 1.5.0
Mailchimp 3.0
newsletter_discount_3.0
Piccadilly_Posh (template)
Recover Cart Sales
Rewards Points Full Suite 2.1.b
Save Sideboxes Layout
Button Construction
Dynamic Filter
IH4

Server OS: Linux 2.6.30.1-3.AM_64
Database: MySQL 5.0.51a-24-log
HTTP Server: Apache/2.2.11
PHP Version: 5.3.9 (Zend: 2.3.0)
PHP Memory Limit: 64M
PHP Safe Mode: Off
PHP File Uploads: On

Zen Cart 1.5.0
Database Patch Level: 1.5.0
v1.5.0 [2012-08-13 12:56:00] (Version Update 1.3.9->1.5.0)
v1.3.9h [2011-10-12 22:06:48] (Fresh Installation)

[shartlesville]

Just wanted to add something here.. It's likely the conflict you reported is from the "Additional Products Images" add-on as IH4 makes no changes to core Zen Cart image functions, and it is possible that the "Additional Products Images" makes mods to core Zen Cart functions.. Though thinking about it sideboxes disappearing sounds like a statement wasn't closed off properly causing all the code below it to fail.. Errant merge perhaps?? Just thinking out loud. What does "Additional Products Images" do anyway??

I have no idea what it does, lol. I didn't "use" it before I decided to install IH4. I assume it allows you to add more images to a listing but I didn't try it out.

I did *not* have the issue with the disappearing sideboxes after I installed API. Immediately upon the successful install of IH4 the right sideboxes and footer were gone. I un-installed and re-installed IH4 with the same result. I removed API and it repaired the sideboxes and footer. There is something between API and IH4 making them not behave together. I don't need both anyway but in case anyone else has API installed and wants to add IH4, they will need to remove API.

The images not showing was 100% due to the .htaccess file even though it is nearly identical. If I recall correctly I had the same issue with IH3 on 1.3.9. I had to delete the copy on the server and upload a new one (with the exact same, line for line, letter for letter info) in order to get them to show. Easy fix but hard to pin down and no clear reasoning behind it .

Blessings,
Krisann

[DivaVocals]

I have no idea what it does, lol. I didn't "use" it before I decided to install IH4. I assume it allows you to add more images to a listing but I didn't try it out.

I did *not* have the issue with the disappearing sideboxes after I installed API. Immediately upon the successful install of IH4 the right sideboxes and footer were gone. I un-installed and re-installed IH4 with the same result. I removed API and it repaired the sideboxes and footer. There is something between API and IH4 making them not behave together. I don't need both anyway but in case anyone else has API installed and wants to add IH4, they will need to remove API.

The images not showing was 100% due to the .htaccess file even though it is nearly identical. If I recall correctly I had the same issue with IH3 on 1.3.9. I had to delete the copy on the server and upload a new one (with the exact same, line for line, letter for letter info) in order to get them to show. Easy fix but hard to pin down and no clear reasoning behind it .

Blessings,
Krisann

Well the issue with the other add-on still sounds like a merge gone wrong.. and it doesn't sound like an add-on that is needed if IH4 is installed since IH4 adds additional image management options..

the .htaccess you posted is actually NOT identical to the one that come with IH4.. there is one directive missing from the code you posted that IS in the version in the downloads section.

[shartlesville]

the .htaccess you posted is actually NOT identical to the one that come with IH4.. there is one directive missing from the code you posted that IS in the version in the downloads section.

You are correct, *this* one I copied from the downloads folder. When I had the issue with IH3 in 1.3.9, I just deleted it and uploaded a copied/pasted version (everything was identical) and it fixed it. Sorry for the confusion.

Blessings,
Krisann

[menappi]

So is the issue with the broken image thumbnails on the admin site a .htaccess file issue??

[DivaVocals]

So is the issue with the broken image thumbnails on the admin site a .htaccess file issue??

I won't make this sweeping statement since I cannot replicate this issue in any of my installs. shartlesville posted that this resolved HER issue..

BTW, .htaccess "issue" means the directive she removed from her file is probably not supported by her webhost.. (hence why removing it "solved" her problem)