Image Handler 4 (for v1.5.x) Support Thread

[ellivir]

Do they have access to products?? Do you have any other modules installed which would affect access to products??

Permission to access the products yes, and can see categories and subcategories but ONLY WHEN clicking the product on the category page in order to open the product form, it goes to this denied.php page instead. There should be nothing else affecting on this. CKEditor has been there already before and the administrator was successfully updating the product descriptions using it. The administrator person was updating the products just few hours before IH4 was installed, using her own profile, and no problem arise then. Superuser continues to be able to update the products.
The only thing affecting on this very page should be the changes for the category listing that IH4 needs to add the icon there. Should I replace that with the original and check if that helps?

[niccol]

If I was you I would back up your version of category_product_listing.php.

Then I would hover over a 'problem' link on the page and note down what address the link is pointing at.

Then I would install the default version fo category_product_listing.php. Check to see if the problem still exists. If it does then you can compare the URL that the first page was pointing at to the URL the default version points at.

I suspect that you are going to find that this is not to do with IH but lets wait and see.

[ellivir]

If I was you I would back up your version of category_product_listing.php.

Then I would hover over a 'problem' link on the page and note down what address the link is pointing at.

Then I would install the default version fo category_product_listing.php. Check to see if the problem still exists. If it does then you can compare the URL that the first page was pointing at to the URL the default version points at.

I suspect that you are going to find that this is not to do with IH but lets wait and see.

Changing back the original category_product_listing.php didn't help with the issue.
The address is normal in both of them, it changes to the denied address only after clicking the product row.

[DivaVocals]

Changing back the original category_product_listing.php didn't help with the issue.
The address is normal in both of them, it changes to the denied address only after clicking the product row.

Well as niccol stated that would indicate an issue having nothing to do with IH4 (which I also suspected..)

[niccol]

So, you are saying that the problem exists either with the default category_product_listing.php file or the IH version of that file.

Is that correct? If it is it suggests that it is not a IH issue.

The only thing that it could be is a javascript conflict of some sort. When you click the row that is triggered by javascript. Kind of difficult to explain how to fault find that in a forum post to be honest. Are you running web developer tools or something similar? If that is greek to you then post again. And we will try and talk you through it. What browser are you using?

[ellivir]

I found this in the error logs (maybe I have misplaced something else when installing the IH4):

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_MY_STORE in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_IMAGES in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_CUSTOMER_DETAILS in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_SHIPPING_PACKAGING in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

There is these constants in the language file though, so can't understand what is actually missing but this could be creating the issue, right?

[RodG]

I found this in the error logs
<snip>
PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_MY_STORE in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799
<snip>
There is these constants in the language file though, so can't understand what is actually missing but this could be creating the issue, right?

What a dilemma. You and the error logs are producing conflicting reports. One of you is wrong.

In cases like this, my money is on the computer as producing the most valid report, therefore I must conclude that if these constants ARE in the language file, then it isn't the same language file that the computer is using.

Incidently, I've just recently fixed a near identical error on another customers website, which turned out to be the result of an incomplete merge of the english.php files during a V1.3.8a -> V1.5.1 upgrade. Actually, I suspect the merge went fine, but the modified file didn't get uploaded for some reason).

These errors are trivial to fix, but fixing it will not solve your problem. (missing constants are usually harmless, and just make things look bad).

The fact that these errors do exist though is usually a very good indication that there are probably some other files that also didn't get a proper upgrade, and it will be one of those that will be causing your current issues.

The difficult part here is that *we* have no way of knowing which files these may be.. You'll need to do a compare between your installation and the distribution .zip files.

Cheers
Rod

ps. As others have said. Not really an IH4 issue.

[DivaVocals]

What a dilemma. You and the error logs are producing conflicting reports. One of you is wrong.

In cases like this, my money is on the computer as producing the most valid report, therefore I must conclude that if these constants ARE in the language file, then it isn't the same language file that the computer is using.

Incidently, I've just recently fixed a near identical error on another customers website, which turned out to be the result of an incomplete merge of the english.php files during a V1.3.8a -> V1.5.1 upgrade. Actually, I suspect the merge went fine, but the modified file didn't get uploaded for some reason).

These errors are trivial to fix, but fixing it will not solve your problem. (missing constants are usually harmless, and just make things look bad).

The fact that these errors do exist though is usually a very good indication that there are probably some other files that also didn't get a proper upgrade, and it will be one of those that will be causing your current issues.

The difficult part here is that *we* have no way of knowing which files these may be.. You'll need to do a compare between your installation and the distribution .zip files.

Cheers
Rod

ps. As others have said. Not really an IH4 issue.

I found this in the error logs (maybe I have misplaced something else when installing the IH4):

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_MY_STORE in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_IMAGES in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_CUSTOMER_DETAILS in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant BOX_CONFIGURATION_SHIPPING_PACKAGING in /home2/customer/public_html/shop/admn/includes/functions/admin_access.php on line 799

There is these constants in the language file though, so can't understand what is actually missing but this could be creating the issue, right?

At this point your issue is off topic for this support thread.. the issues you are having are not related to IH4.. Please follow Rod's suggestions, and if you are still having issues, you will need to start a separate forum thread on the matter if you want community support/assistance on this..

[chadderuski]

Okay, this is probably a simple fix, but I don't see where to take the text off the hover image. If you hover too long, you also get the tool tip, so I don't want to duplicate this.

Thanks,

chadd