Image Handler 4 (for v1.5.x) Support Thread

[DivaVocals]

Thank you for the reply.

I know the size of the images because IH4 shows the size of each image below the image. I DO NOT insert three images, I only insert one image (default one) and it is my large image with the size of 150K. Again, in the first installation of the IH4, I saw that all three images had different sizes. Not in this installation. In this installation all three images have the size of 150K.

Posting a link to the product section will not help. First, there is only one product and one image. Second, you would not know that there is a problem by looking at the image at the front of the store. The problem is visible only at the control panel because IH4 shows that ALL three images (small, medium, and large) have the same size of 150K.

Here is the copy of the Image settings:

Title Value Action
Small Image Width 150
Small Image Height
Heading Image Width - Admin 57
Heading Image Height - Admin 40
Subcategory Image Width 150
Subcategory Image Height
Calculate Image Size true
Image Required true
Image - Shopping Cart Status 1
Image - Shopping Cart Width 150
Image - Shopping Cart Height
Category Icon Image Width - Product Info Pages 150
Category Icon Image Height - Product Info Pages
Top Subcategory Image Width 150
Top Subcategory Image Height
Product Info - Image Width 400
Product Info - Image Height
Product Info - Image Medium Suffix _MED
Product Info - Image Large Suffix _LRG
Product Info - Number of Additional Images per Row 3
Image - Product Listing Width 200
Image - Product Listing Height
Image - Product New Listing Width 200
Image - Product New Listing Height
Image - New Products Width 200
Image - New Products Height
Image - Featured Products Width 200
Image - Featured Products Height
Image - Product All Listing Width 200
Image - Product All Listing Height
Product Image - No Image Status 1
Product Image - No Image picture no_picture.gif
Image - Use Proportional Images on Products and Categories 1
IH resize images yes
IH small images filetype no_change
IH small images background 255:255:255
IH small images compression quality 85
IH small images watermark no
IH small images zoom on hover yes
IH small images zoom on hover size Medium
IH medium images filetype no_change
IH medium images background 255:255:255
IH medium images compression quality 85
IH medium images watermark no
IH large images filetype no_change
IH large images background 255:255:255
IH large images compression quality 85
IH large images watermark no
IH large images maximum width 1050
IH large images maximum height 770
IH watermark gravity Center


Thank you for your attention to this problem.

You have the image hover turned on, but you have not followed the steps in the readme for configuring it properly.. The cached images are not showing (the original image is). Tells me that IH4 is not installed correctly.. Suggest double checking your install.. some or all of the modified files IH4 needs to re-size and correctly pull images from your bmz_cache folder are not in place..

This is a straightforward install, and if you review this support thread, you will see that the issues you are reporting are unique to your store.. So the BEST thing to do at this point is to rollback to a pre-IH4 install state and start over.. OR perhaps you might consider paying someone to help you get this installed and properly configured for you..