Image Handler 4 (for v1.5.x) Support Thread

[DivaVocals]

Well...my images are set to 150x150, 400x400, and 550x550. I don't seem to be having any issues in the back end of this, just the front. When I add product to cart, it takes me to the page not found.

I did go through my FTP and saw that it had files missing from the install, so I loaded them and am still having the same issue. Not sure what to do now.

and what makes you think that this is an issue cause by IH4?? IH4 would NOT affect the shopping cart behavior you describe (otherwise many others would report the SAME issue).. What other modules have you installed?? If you roll back your install to a pre-IH4 state do you still have the same problem??

Also a link to your site would be quite helpful.. (as suggested on page 1 of this support thread and in the readme file..)

[amandavz]

Well...I didn't think so either. I am working on a site for a girl and I cleaned up her layout (no installs) and installed the image handler for her. When I left I didn't see any issues and everything seemed to be working beautifully although I didn't try adding any items to the cart so I am not sure what happened between the time I did the install and this morning. I will wait to hear from her and get back to you with more details...or another thread somewhere. LOL. Sorry...but thanks for your help.

[amandavz]

Okay...I see that she also cannot receive message from her store either. There are no files in Image Handler that would cause this is there? Just double checking so that I can get this pinned down. Thanks for all your help.

[DivaVocals]

Well...I didn't think so either. I am working on a site for a girl and I cleaned up her layout (no installs) and installed the image handler for her. When I left I didn't see any issues and everything seemed to be working beautifully although I didn't try adding any items to the cart so I am not sure what happened between the time I did the install and this morning. I will wait to hear from her and get back to you with more details...or another thread somewhere. LOL. Sorry...but thanks for your help.

Okay...I see that she also cannot receive message from her store either. There are no files in Image Handler that would cause this is there? Just double checking so that I can get this pinned down. Thanks for all your help.

No.. otherwise others would report the issue.. but based on the files IH4 modifies, and the function it provides, there would be no logical reason to conclude that IH4 is the cause of the issue you describe.. I suggest you roll back the store to where it was before you installed IH4, and resolve the checkout issues.. My guess is that some other edits you've done are the source of the issue or it was an issue that PRE-EXISTED before your made your changes..

[amandavz]

Okay...thanks for all your help.