Quote Originally Posted by rlexyd View Post
Hi,
Just did a fresh instal of 1.55f, then installed correctly the IH 4, all is well when I add one photo.
But when I add multiple images, it ads them fine on the admin side, but on the store front the product page description turns blank, once I remove the additional images they description and name etc come back.
No weird characters in file name, the extension is lowercase .jpg, the names are photo, photo_01, photo_02 etc.., Not sure of the issue, again this is a fresh install with no other mod installed.
I really hope someone can help, been working on this a while now and am too tired so I asking for help.
Two things. While not exactly a cause, there is now an IH5 that was designed to integrate "better" with ZC 1.5.5. The other and more related to this issue is that at least with IH4 and more specifically the compression software it accesses, if the overall picture resolution were too high then the problem you have described would occur: namely the blank screen(s) which on occasion would affect the admin as well when trying to access the IH4 image tool with the same problem file. The issue was seen with the image on its own or as an added image meaning that it wasn't as if it took more than one image to see the problem.

Unfortunately the solution when using IH4 tended to be to down size the image a little before storing it on the site and then the software could address it more appropriately. I can't say that a magic dimension was ever found at least for my system, but I would often change the resolution to a maximum of like 1024 in say the vertical direction then page through new product after adding the image(s) to see if there were any issues.