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  1. 30 Apr 2012, 11:42 PM #1
    DrByte's Avatar
    DrByte
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    Default Re: Forgotten Password page missing

    Any ?main_page=xxxxxxx requires that there be at least the first of these three related components:

    /includes/modules/pages/xxxxxxx/header_php.php
    /includes/languages/english/xxxxxxxx.php
    /includes/templates/a_template_name/templates/tpl_xxxxxxx_default.php

    If the header_php.php file is missing, then a 404 will be triggered.
    .

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  2. 1 May 2012, 12:09 AM #2
    weirdorecords
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    Default Re: Forgotten Password page missing

    Okay. Looks like
    /includes/modules/pages/xxxxxxx/header_php.php
    /includes/languages/english/xxxxxxxx.php

    are there, and this one's there under templates/template_defaults/templates/ but it's not in templates/mytemplate/templates

    /includes/templates/a_template_name/templates/tpl_xxxxxxx_default.php
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  3. 1 May 2012, 12:23 AM #3
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    Default Re: Forgotten Password page missing

    It doesn't need to be in your mytemplate folder if you haven't customized anything in it beyond what's in template_default. (template_default IS the "default", ie: what will be used if there's no override in your custom template folder)

    Try changing the setting in Admin->Configuration->My Store->Missing Page Check from "404 Not Found" to "Off" and see what error message is shown, if any. That's for testing/debugging only, not for live use ... so be sure to put it back to Not Found or to Home/On again.
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  4. 1 May 2012, 06:38 PM #4
    weirdorecords
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    Default Re: Forgotten Password page missing

    Okay. I got 'remote server or file not found'. Perhaps I've got something in my custom template that's causing trouble...
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  5. 3 May 2012, 11:53 PM #5
    weirdorecords
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    Default Re: Forgotten Password page missing

    Still haven't figured out what the problem is here. Been going over the 3 files to see if I noticed anything amiss, but can't figure out why the page wouldn't show up.
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  6. 4 May 2012, 03:10 AM #6
    RodG
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    Default Re: Forgotten Password page missing

    Switch back to the 'classic' template. Does the problem go away? If so, its definelty something to do with your custom template. :)

    Cheers
    Rod
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  7. 4 May 2012, 05:44 AM #7
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    Default Re: Forgotten Password page missing

    http://www.zen-cart.com/wiki/index.p...Obscure_Issues
    .

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  8. 7 May 2012, 08:39 PM #8
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    Default Re: Forgotten Password page missing

    Quote Originally Posted by weirdorecords View Post
    Okay. I got 'remote server or file not found'. Perhaps I've got something in my custom template that's causing trouble...
    That sounds like a redirect happening outside Zen Cart. Maybe .htaccess or something else? Contact your hosting company.
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  9. 8 May 2012, 04:23 PM #9
    weirdorecords
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    Default Re: Forgotten Password page missing

    Hosting company says: We are able to replicate the error however it does not show in any of our logs. They suggested I try here.

    Quote Originally Posted by DrByte View Post
    That sounds like a redirect happening outside Zen Cart. Maybe .htaccess or something else? Contact your hosting company.
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  10. 8 May 2012, 04:30 PM #10
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    Default Re: Forgotten Password page missing

    Okay. Then you need to find out what files are added or missing or different on your site vs the original Zen Cart files. I gave you the link earlier: http://www.zen-cart.com/wiki/index.p...Obscure_Issues
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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