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  1. #1
    Join Date
    Sep 2008
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    Default Help - website down

    Hi,

    I have had a zencart shop for quite a few years and it has been modified (by others) to fit my needs over the years (last adjustment was last year).

    Everything has been working fine but now I have a message :-

    "Fatal error: Cannot redeclare date_diff() in /home/crisscro/public_html/gem9753/includes/functions/general.php on line 3001"

    on my admin login page and nothing at all on my shop page! I have restored my last backup but that has not made a difference.

    Can anyone help as business has not been good lately and I cannot afford anyone to look at it so this could spell the end of the business!!!!

    Thanks

  2. #2
    Join Date
    Nov 2009
    Location
    UK
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    Default Re: Help - website down

    Hi What has happened is your hosting company has upgraded its version of PHP and made parts of your site break.

    First install the patches to your site.

    http://www.zen-cart.com/showthread.p...t-for-v1-3-8-a

    If you still get an issue follow this post

    http://www.zen-cart.com/showthread.p...50#post1085950

    Everyone will say you need to upgrade your site to the lastest version, which is the correct advice but that won't help out your sales issue right now, so this should get you back up and running.

  3. #3
    Join Date
    Sep 2008
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    Default Re: Help - website down

    Thanks

    I am now getting

    [select * from project_version WHERE project_version_key = 'Zen-Cart Database' ]

    Any help is appreciated.

    Thanks

  4. #4
    Join Date
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    Default Re: Help - website down

    Isnt there an error above that?

  5. #5
    Join Date
    Sep 2008
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    Default Re: Help - website down

    0 DB_ERROR_NOT_CONNECTED
    in:
    [select * from project_version WHERE project_version_key = 'Zen-Cart Database' ]
    If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

  6. #6
    Join Date
    Nov 2009
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    UK
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    Default Re: Help - website down

    When you re-uploaded your site from a backup, you probably overwrote your includes/configure.php and admin/includes/configure.php files which contained your database login information?

  7. #7
    Join Date
    Sep 2008
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    Default Re: Help - website down

    Got that sorted now thanks.

    I can now access the admin area but my actual shop is still showing a blank screen? Any ideas?

    Thanks

  8. #8
    Join Date
    Sep 2008
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    13
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    Default Re: Help - website down

    My actual shop is still showing a blank screen, does anyone have any ideas of what I can check???????

    HELP!!!!!

  9. #9
    Join Date
    Nov 2009
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    UK
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    Default Re: Help - website down

    Quote Originally Posted by crisscross View Post
    My actual shop is still showing a blank screen, does anyone have any ideas of what I can check???????

    HELP!!!!!
    Have a look in your cache folder for a debug log and see what the error is.

  10. #10
    Join Date
    May 2005
    Location
    Rockwood, Tennessee, United States
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    Default Re: Help - website down

    I am having this same issue. We've been using zencart for a couple years and today we noticed this problem. Anyone know how to fix this?

 

 
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