Customers not seeing First Class Mail Intl Parcel option.

[Ajeh]

Could you turn on your Debug log in the USPS shipping module and try shipping again and post the debug log created in the:
/cache

NOTE: I am pretty sure that version puts the logs in /cache ... if not try /logs ...

Also can you post what you see in the right panel when you click on the Modules ... Shipping ... USPS shipping module?

[Eridian]

Debug log:

<?xml version="1.0"?>
<IntlRateResponse><Package ID="0"><Prohibitions>Coins; bank notes; currency notes (paper money); securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver (except for jewelry items meeting the requirement in "Restrictions" below); precious stones (except when contained in jewelry items meeting the requirement in "Restrictions" below); and other valuable articles are prohibited.
Fruit cartons (used or new).
Goods bearing the name "Anzac."
Goods produced wholly or partly in prisons or by convict labor.
Perishable infectious biological substances.
Radioactive materials.
Registered philatelic articles with fictitious addresses.
Seditious literature.
Silencers for firearms.
Used bedding.</Prohibitions><Restrictions>The maximum value of a GXG shipment to AUSTRALIA is $2,499 or a lesser amount if limited by content or value.
Jewelry is permitted only when sent as an insured parcel using Priority Mail International service. In addition, Australian Customs regulations prohibit importation of jewelry that is made with ivory or from endangered species, such as snake, elephant, or crocodile, that does not have an accompanying Import/Export Permit in relation to the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES).
Meat and other animal products; powdered or concentrated milk; and other dairy products requires permission to import from the Australian quarantine authorities.
Permission of the Australian Director-General of Health is required to import medicines.</Restrictions><Observations>Duty may be levied on catalogs, price lists, circulars, and all advertising introduced into Australia through the mail, regardless of the class of mail used.</Observations><CustomsForms>First-Class Mail International items and Priority Mail International Flat Rate Envelopes and Small Flat Rate Boxes:
PS Form 2976 (see 123.61)
Priority Mail International parcels:
PS Form 2976-A inside 2976-E (envelope)</CustomsForms><ExpressMail>Country Code:
AU


Reciprocal Service Name:
Express Post


Required Customs Form/Endorsement
1. Business and commercial papers.
No form required. Endorse item clearly next to mailing label as BUSINESS PAPERS.


2. Merchandise samples without commercial value microfilm, microfiche, and computer data.
PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.


3. Merchandise and all articles subject to customs duty.
PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.


Note:
1. Coins; banknotes; currency notes, including paper money; securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver; precious stones; jewelry; watches; and other valuable articles are prohibited in Express Mail International shipments to Australia.
2. Express Mail International With Guarantee service - which offers a date-certain, postage-refund guarantee - is available to Australia.



Areas Served:


All except Lord Howe Island and the Australian Antarctic territories.</ExpressMail><AreasServed>Please reference Express Mail for Areas Served.</AreasServed><Service ID="4"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>104.20</Postage><SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>Global Express Guaranteed&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; (GXG)**</SvcDescription><MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth combined 108"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="6"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>104.20</Postage><SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>Global Express Guaranteed&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; Non-Document Rectangular</SvcDescription><MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth combined 108"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="7"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>104.20</Postage><SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>Global Express Guaranteed&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; Non-Document Non-Rectangular</SvcDescription><MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth combined 108"</MaxDimensions><MaxWeight>70</MaxWeight></Service><Service ID="12"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>104.20</Postage><SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>USPS GXG&amp;lt;sup&amp;gt;&amp;amp;trade;&amp;lt;/sup&amp;gt; Envelopes**</SvcDescription><MaxDimensions>USPS-Produced regular size cardboard envelope (12-1/2" x 9-1/2"), the legal-sized cardboard envelope (15" x 9-1/2") and the GXG Tyvek envelope (15-1/2" x 12-1/2")</MaxDimensions><MaxWeight>70<!
/MaxWeight></Service><Service ID="1"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>69.80</Postage><SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International</SvcDescription><MaxDimensions>Max. length 36", max. length plus girth 79"</MaxDimensions><MaxWeight>44</MaxWeight></Service><Service ID="26"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>79.95</Postage><SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Flat Rate Boxes</SvcDescription><MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"&lt;br&gt;Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="10"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>44.95</Postage><SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Flat Rate Envelope</SvcDescription><MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="17"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>44.95</Postage><SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Legal Flat Rate Envelope</SvcDescription><MaxDimensions>USPS-Produced Envelope: 15" x 9-1/2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="27"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>44.95</Postage><SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail&amp;lt!
;sup&amp;!
gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Padded Flat Rate Envelope</SvcDescription><MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="2"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>52.40</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International</SvcDescription><MaxDimensions>Max. length 42", max. length plus girth combined 79"</MaxDimensions><MaxWeight>66</MaxWeight></Service><Service ID="11"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>77.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Large Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 23-11/16" x 11-3/4" x 3" or 12" x 12" x 5-1/2"&lt;br&gt;Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="9"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>59.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Medium Flat Rate Box</SvcDescription><MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"&lt;br&gt;Maximum weight 20 pounds.</MaxDimensions><MaxWeight>20</MaxWeight></Service><Service ID="16"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Small Flat Rate Box**</SvcDescription><MaxDimensions>USPS-Produced Box: 8-5/8" x 5-3/8" x 1-5/8"&lt;br&gt;Maximum weight 4 pounds.</MaxD!
imensions!
><MaxWeight>4</MaxWeight></Service><Service ID="24"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International DVD Flat Rate priced box**</SvcDescription><MaxDimensions>USPS-Produced Box: 7-9/16" x 5-7/16" x 5/8"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="25"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Large Video Flat Rate priced box**</SvcDescription><MaxDimensions>USPS-Produced Box: 9-1/4" x 6-1/4" x 2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="8"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Flat Rate Envelope**</SvcDescription><MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="22"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Legal Flat Rate Envelope**</SvcDescription><MaxDimensions>USPS-Produced Envelope: 15" x 9-1/2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="23"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments!
>6 - 10 b!
usiness days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Padded Flat Rate Envelope**</SvcDescription><MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="18"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Gift Card Flat Rate Envelope**</SvcDescription><MaxDimensions>USPS-Produced Envelope: 10" x 7"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="20"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Small Flat Rate Envelope**</SvcDescription><MaxDimensions>USPS-Produced Envelope: 10" x 6"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="19"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>23.95</Postage><SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Window Flat Rate Envelope**</SvcDescription><MaxDimensions>USPS-Produced Envelope: 10" x 5"&lt;br&gt;Maximum weight 4 pounds.</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="15"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>38.95</Postage><SvcCommitments>Varies by destination</SvcCommitments><SvcDescription>First-Class Package International Service&amp;lt;sup&amp;gt;&amp;amp;trade;&amp;lt;/sup&amp;gt;**</SvcDescription><MaxDimensions>Other than rolls: Max. le!
ngth 24",!
max length, height and depth (thickness) combined 36"&lt;br&gt;Rolls: Max. length 36". Max length and twice the diameter combined 42"</MaxDimensions><MaxWeight>4</MaxWeight></Service><Service ID="14"><Pounds>4</Pounds><Ounces>0</Ounces><MailType>Package</MailType><Country>AUSTRALIA</Country><Postage>31.80</Postage><SvcCommitments>Varies by destination</SvcCommitments><SvcDescription>First-Class Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt; International Large Envelope**</SvcDescription><MaxDimensions>Max. length 15", height 12" or thickness 3/4"</MaxDimensions><MaxWeight>4</MaxWeight></Service></Package></IntlRateResponse>

[Eridian]

Panel text:

United States Postal Service

You will need to have registered a Web Tools account with USPS at their website to use this module.

USPS expects you to use pounds as weight measure for your products.

Enable USPS Shipping
True

Enter the USPS Web Tools User ID
xxxxxxxx

Which server to use
production

Quote Sort Order
Unsorted

Handling Fee - US
0

Handling Fee - International
0

Handling Per Order or Per Box
Box

Decimal Settings
3

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
False

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
PRIORITY, FIRST CLASS, MEDIA

International Shipping Methods
Priority Mail International, First Class Mail Int Parcel

Debug Mode
Off

[Ajeh]

Good news, your USPS user id is working ...

You appear to have a different version of USPS installed that the current version and see if that helps you ...

Could you try installing the current version of USPS from:
http://www.zen-cart.com/downloads.php?do=file&id=1292

When you install it, turn on the Debug for Logs and check that you have a directory:
/logs

and make sure the permissions are set for 777 or 755 depending on your server ...

[Eridian]

That's what you suggested the last time, but I had the latest update then, so I'm thinking it's a different problem. :/

[Ajeh]

The latest version was released 27 Mar 2013 ... you appear to be using the January 22, 2013 ...

Technically both should work, but I was hoping that current version would work better for you ... it also produces additional information in the Debug Log that you will find in the /log directory if you make one, if you need it, and make sure that the permissions are correct ...

[Eridian]

Will try it and let you know. Thank you.

[Eridian]

Now it's really messed up...

"Not Available At This Time
Sorry, we are not shipping to your region at this time."

[Eridian]

Never mind - turns out I'm an idiot and forgot to set it to "Enable USPS Shipping".

Says the code is too long to post here, but it looks like both First Class and Priority are now mysteriously working again! I wonder why they didn't before.

Thank you for taking the time to work with me on this. Much appreciated.