Problem:Customer in Canada cannot get past Step 1 of checkout.
On the Step 1 of 3 Delivery information checkout page the following is displayed:
shipping Method:
This is currently the only shipping method available to use on this order.
United States Postal Service -
-2147218052 - The ounces field must be less than 5 digits
Details:-Zencart 1.3.9h
-USA based website.
- Shipping is set up with USPS being the only International option, with Global Express Non-Doc Rect, Express Mail Int, Priority Mail International, and First Class Mail Int Parcel services offered.
-Shipping weight of customer's order is 1.9 pounds
- Address is located in New Foundland, Canada
- USPS module is set to accept "All Approved" zone.
- "All Approved Zone" includes United States (All Zones), Canada (All Zones) and various other countries.
- USPS Module updated to version * @version $Id: usps.php 18348F 2012-01-22 01:22:00Z ajeh $ and installed in the active template as well as the default template folders.
- Item being purchased does NOT have Free Shipping.
- Orders Total module ot_shipping configured with "Provide Free Shipping For Orders Made" set to national
Any troubleshooting assistance will be greatly appreciated.
Ron