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  1. #1
    Join Date
    Sep 2006
    Location
    Colorado Springs CO USA
    Posts
    516
    Plugin Contributions
    2

    Default USPS - The ounces field must be less than 5 digits

    Problem:
    Customer in Canada cannot get past Step 1 of checkout.
    On the Step 1 of 3 Delivery information checkout page the following is displayed:

    shipping Method:
    This is currently the only shipping method available to use on this order.
    United States Postal Service -
    -2147218052 - The ounces field must be less than 5 digits
    Details:
    -Zencart 1.3.9h
    -USA based website.
    - Shipping is set up with USPS being the only International option, with Global Express Non-Doc Rect, Express Mail Int, Priority Mail International, and First Class Mail Int Parcel services offered.
    -Shipping weight of customer's order is 1.9 pounds
    - Address is located in New Foundland, Canada
    - USPS module is set to accept "All Approved" zone.
    - "All Approved Zone" includes United States (All Zones), Canada (All Zones) and various other countries.
    - USPS Module updated to version * @version $Id: usps.php 18348F 2012-01-22 01:22:00Z ajeh $ and installed in the active template as well as the default template folders.
    - Item being purchased does NOT have Free Shipping.
    - Orders Total module ot_shipping configured with "Provide Free Shipping For Orders Made" set to national

    Any troubleshooting assistance will be greatly appreciated.
    Ron

  2. #2
    Join Date
    Sep 2006
    Location
    Colorado Springs CO USA
    Posts
    516
    Plugin Contributions
    2

    Default Re: USPS - The ounces field must be less than 5 digits

    SELF ANSWERED ISSUE

    This issue was fixed by changing the "decimals" setting to "2" in Admin -> Modules -> Shipping -> United States Postal Service

  3. #3
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: USPS - The ounces field must be less than 5 digits

    Thanks for the update on what you had to change to make this work properly for you ...
    Linda McGrath
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