SMTPAUTH problems

[rod44]

Hi,
I am having email problems with a host I have had for quite some time with the IP being blacklisted and lots of undeliverable emails. Tried to resolve it through them to no avail. I have gotten a new host with dedicated IP's for site AND email so in the process of migrating 13 sites and updating them to the current version in the process. Meanwhile, the domain we use for emails still needs to be moved to the new host to hopefully alleviate the undeliverable emails. I have another domain on the new host and was experimenting with an address from that domain to see if I can get it to work from the other (new) server and when testing from the Contact Us page I get:

Email Error: SMTP Error: Could not connect to SMTP host.

I have also set up the address in my email client and it works fine for sending and receiving email, so the account and server work. I previously used PHP but the new server requires auth and port 2626

Settings:

Email Transport Method: smtpauth
Email Linefeeds: LF
Mime: False
Send Emails: true
All the other mail settings are as asked/provided by the host.

I have searched all over this forum for an answer and all of them seem to land all around this, but not this exact problem (that I could find).

Thanks for any assistance you may be able to provide, and thanks to the whole team for what I think is still the best cart on the net!

[kobra]

Have you set "SMTP Email Mail Server Port" in the admin - config - email options - to the port you specified?

[rod44]

Kobra,
Thanks for taking the time to help. Yes I have set the port to 2626 per the host.

[kobra]

I have another domain on the new host and was experimenting with an address from that domain to see if I can get it to work from the other (new) server and when testing from the Contact Us page I get

Where is the cart located??
Where is this "other domain" located?
Where is the contact page located?

Where in the above refers to the server

[rod44]

The cart is located on the old server as well as the contact page for that domain. The 'other domain' is located on the new server and is where the new email address is located. Do you want the actual domains/ip addresses?

[kobra]

The cart is located on the old server as well as the contact page for that domain

And this is the root cause of the SMTP AUTH errors
Setup a test cart on the new server

[rod44]

I guess.... I put all the settings in the Email Options for SMPTAUTH configuration to include User/Pass/Server/Port info, changed the Email Address Displayed (and FROM) to the new address and tried the Contact Us form and it gave me the:

Email Error: SMTP Error: Could not connect to SMTP host.

Was hoping to get some insight as want to move the 'actual email domain' to the new server to stop all the undeliverables explained in the 1st post, them begin site migration/upgrades.

Thanks,

[rod44]

Correct me if I am wrong, if I set the method to SMTPAUTH and the Post to 2626, then go to the developer's tool kit and search for the 2626, it 'should' be there, right? All I can locate for the Port is 25. Is there a file I could look into to see if it is updating as I make the change to Port 2626?

[DrByte]

Zen Cart will use the port setting shown in Admin->Configuration->Email Options->SMTP port
That's the only port it will use for SMTP email delivery. The port number will not be found in any "file". If it's updating, then you will see it on that screen.

If you're getting "Could not connect to SMTP host" errors, then that means Zen Cart is unable to make an SMTP connection using the SMTP host+port+username+password.
That could be a result of firewall issues on either server, errors in the settings you supplied, or restrictions imposed from within the SMTP server itself.

[rod44]

Thanks Doc! Does it make a difference if the new SMTP mailserver is SSL/TLS authentication?