Support Thread for Google reCAPTCHA plugin

[jodean]

It does not seem to be working very well using Responsive Classic template. Every time a customer clicks on the Sign In Button or the recaptcha button an error is created. Error "zen_validate_recaptcha no input". Some days I have to delete hundreds of errors. This has become a real nu-sense. Seriously thinking about uninstalling the Google recaptcha plugin if no-one has any definitive resolution to the problem.

[imen]

HI,

I am using v1.5.1, after installed the 3.1 version plugin, I receive a red error message "Please verify that you are not a robot" on both "contact me" page and "create new account" page. I tried uploading all the files in the plugin, also tried steps of pre-1.5.1 from scratch, lastly I deleted every file on the list, the same error still pops up! What could be the problem? How can I return to the stage before anything is being done? Thanks!

www.teahabitat.com

[DrByte]

It does not seem to be working very well using Responsive Classic template. Every time a customer clicks on the Sign In Button or the recaptcha button an error is created. Error "zen_validate_recaptcha no input". Some days I have to delete hundreds of errors. This has become a real nu-sense. Seriously thinking about uninstalling the Google recaptcha plugin if no-one has any definitive resolution to the problem.

Very odd.
I just set up a fresh v1.5.5d site with demo products, copied in all the files from the plugin, except the template files. Then manually put the "<?php echo recaptcha_get_html(true); ?>" into each of the 3 templates (one in the responsive_classic folder, and the other 2 in template_default). Then put my recaptcha key+secret into the extra_functions file, as per the readme.

Then I went visiting the site from my desktop browser. The store works fine. The contact-us page requires captcha, and lets me make the necessary clicks to complete it. Created an account, which also required captcha without problems. Then wrote a review, which required captcha, without errors. No debug-log-files created. All functioning normally, using responsive_classic in v1.5.5d.

I don't think your problem is the plugin. Maybe you've missed some of its files?

[imen]

HI,

Not sure if I posted this issue at the right place or not three days ago. Help is needed urgently, so here it is again.

I am using v1.5.1, after installed the 3.1 version plugin, I receive a red error message "Please verify that you are not a robot" on both "contact me" page and "create new account" page. I tried uploading all the files in the plugin, also tried steps of pre-1.5.1 from scratch, lastly I deleted every file on the list, the same error still pops up! What could be the problem? How can I return to the stage before anything is being done? Thanks!

www.teahabitat.com

[jodean]

I cant log in to website, send contact us, etc after Google Recapture install. I have tried multiple installs, multiple plugin downloads, and Google Key change.

As you can see in the attachment examples it looks like Google Recaptcha is failing. No logs and no errors displayed.

The website address is tennesseetraditionalflies.com.

my username which was already added before recaptcha is [email protected] with password Bassin99.

Any help would be greatly appreciated. Non of my customers can login, create accounts, or contact us.

[jodean]

I cant log in to website, send contact us, etc after Google Recapture install. I have tried multiple installs, multiple plugin downloads, and Google Key change.

As you can see in the attachment examples it looks like Google Recaptcha is failing. No logs and no errors displayed.

The website address is tennesseetraditionalflies.com.

my username which was already added before recaptcha is [email protected] with password Bassin99.

Any help would be greatly appreciated. Non of my customers can login, create accounts, or contact us.

Running 1.5.5e

[jodean]

Help
Where does the Google Site Key and Secret Key go?

I only see a line in the recaptchalib.php for a Public and Private Key

// Get keys from https://www.google.com/recaptcha/admin
$publickey = '6LeUHiQUAAAAALvR1G3rD9k4x5CSh9y2kv5qu5ES';
$privatekey='6LeUHiQUAAAAAG7NJVc4FJ4877qlmTeeBz1k1_XS';