Message: We were not able to process your order

[movermedia]

Hi, I continue to get an error using PayPal Express Checkout with v1.3.9h.

I blocked out some info in the logs below, but here's what happens. Sometimes payments go through, but other times, I get this error in my logs: We were not able to process your order. Please try again, select an alternate payment method, or contact the store owner for assistance.

I have no idea why this is happening, but the other log emails are usually the same. I have checked the currency settings for the store - USD, and other settings seem normal.

Here are 3 of the log emails I get:


termEC-10

paypalwpp
Redirecting to login - Stack: login
Message: We were not able to process your order. Please try again, select an
alternate payment method, or contact the store owner for assistance.
Session Data: Array
(
[securityToken] => xxxxx
[customers_host_address] => xxxxx
[cartID] =>
[cart] => shoppingCart Object
(
[contents] => Array
(
[5834] => Array
(
[qty] => 1
)

)

[total] => 19.95
[weight] => 0.95
[cartID] => xxxxx
[content_type] => physical
[free_shipping_item] => 0
[free_shipping_weight] => 0
[free_shipping_price] => 0
)

[navigation] => navigationHistory Object
(
[path] => Array
(
[0] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
)

[post] => Array
(
)

)

)

[snapshot] => Array
(
[page] => index
[mode] => NONSSL
[get] => Array
(
[type] => ec
)

[post] => Array
(
)

)

)

[check_valid] => true
[language] => english
[languages_id] => 1
[languages_code] => en
[currency] => USD
[today_is] => 2012-07-24
[updateExpirations] => 1
[session_counter] => 1
[customers_ip_address] => xxxxx
[new_products_id_in_cart] =>
[valid_to_checkout] => 1
[cart_errors] =>
[payment] => paypalwpp
[messageToStack] => Array
(
[0] => Array
(
[class] => login
[text] => We were not able to process your order. Please
try again, select an alternate payment method, or contact the store owner
for assistance.
[type] => error
)

)

)
--------------

termEC-1
paypalwpp
Killed the session vars as requested


----------------
ec_step2_finish -2

paypalwpp
country_id = 223
address_format_id = 2
state_id = 0 (original state tested: )
country1->fields['countries_id'] =
country2->fields['countries_id'] =
$order->customer = Array
(
[name] =>
[company] =>
[street_address] =>
[suburb] =>
[city] =>
[postcode] =>
[state] =>
[country] => Array
(
[id] => 223
[title] =>
[iso_code_2] =>
[iso_code_3] =>
)

[format_id] => 2
[email_address] =>
[telephone] =>
[zone_id] => 0
)

[DrByte]

What's in the PayPal CURL_xxxxxxx.log files? (not emails)
http://www.zen-cart.com/showthread.p...Logging-PayPal

Please click Reply below and answer all the questions in the Posting Tips section.

[movermedia]

There are 2 Curl files, I pasted them both, placing Xs over some things that I figure shouldn't be posted. Thanks for your help.

2012-07-24 07:00:49
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(tm) - PayPal/NVP
[4] => X-VPS-VIT-Integration-Version: 1.3.9h
)


Request Parameters: {GetExpressCheckoutDetails}
Array
(
[TOKEN] => EC-xxxx
[REQBILLINGADDRESS] => 1
[METHOD] => GetExpressCheckoutDetails
[USER] => payments_api1.xxxxxx.com
[PWD] => ****************
[VERSION] => 60.0
[SIGNATURE] => ****************************************************B-SW
)


Response:
Array
(
[TOKEN] => EC-xxxx
[CHECKOUTSTATUS] => PaymentActionNotInitiated
[TIMESTAMP] => 2012-07-25T00:00:49Z
[CORRELATIONID] => a20466ec257d2
[ACK] => Success
[VERSION] => 60.0
[BUILD] => 3332236
[CURRENCYCODE] => USD
[AMT] => 19.95
[ITEMAMT] => 19.95
[SHIPPINGAMT] => 0.00
[HANDLINGAMT] => 0.00
[TAXAMT] => 0.00
[INSURANCEAMT] => 0.00
[SHIPDISCAMT] => 0.00
[L_NAME0] => Gxxxxxxx
[L_NUMBER0] => B950xxxxx
[L_QTY0] => 1
[L_TAXAMT0] => 0.00
[L_AMT0] => 19.95
[L_ITEMWEIGHTVALUE0] => 0.00000
[L_ITEMLENGTHVALUE0] => 0.00000
[L_ITEMWIDTHVALUE0] => 0.00000
[L_ITEMHEIGHTVALUE0] => 0.00000
[CURL_ERRORS] =>
)


GetExpressCheckoutDetails, Elapsed: 1264ms -- Success


The second file shows:

2012-07-24 07:00:47
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(tm) - PayPal/NVP
[4] => X-VPS-VIT-Integration-Version: 1.3.9h
)


Request Parameters: {SetExpressCheckout}
Array
(
[AMT] => 19.95
[ITEMAMT] => 19.95
[L_NUMBER0] => B950xxxx
[L_NAME0] => Gxxxxxx
[L_AMT0] => 19.95
[L_QTY0] => 1
[LOCALECODE] => US
[PAYMENTACTION] => Sale
[ALLOWNOTE] => 1
[LANDINGPAGE] => Billing
[RETURNURL] => http://xxxx.com/ipn_main_handler.php?type=ec
[CANCELURL] => http://xxxx.com/index.php?main_page=...rt&ec_cancel=1
[PAGESTYLE] => xxxx
[METHOD] => SetExpressCheckout
[CURRENCYCODE] => USD
[USER] => payments_api1.xxxx.com
[PWD] => ****************
[VERSION] => 60.0
[SIGNATURE] => ****************************************************B-SW
)


Response:
Array
(
[TOKEN] => EC-xxxx
[TIMESTAMP] => 2012-07-25T00:00:47Z
[CORRELATIONID] => f83cfd27fd
[ACK] => Success
[VERSION] => 60.0
[BUILD] => 3332236
[CURL_ERRORS] =>
)


SetExpressCheckout, Elapsed: 376ms -- Success

[DrByte]

What's different between your store and a brand new clean uncustomized install of Zen Cart?
The symptoms you describe suggest that something is interfering with the normal communication between Zen Cart and PayPal and back again when it attempts to handle the data returned from PayPal after your customer is logging in to Paypal and returning to your store. The error message you quoted in your first post is the result of the system discovering that the data is bad, and thus preventing a failed purchase.
You may need to contact PayPal support to determine what's preventing your customers from making a live purchase on your live store. www.paypal.com/mts