Checkout Loop...?

[meljen]

This is the FIRST time this has come up since I opened my shop, and I've had a couple hundred orders. So this is really, really odd to me. I use Paypal Express (of course), but I am super new to it and I'm not really sure what's causing this.

This is what my customer wrote me a moment ago:

"I have a cart full of goodies to purchase. I go through all the steps, it takes me to Paypal, I choose my method of payment within paypal and click "pay now". It keeps returning me to your Page (step 2 of 3) and the pink continue checkout button. I have gone through these steps 3 x's. I have no confirmation from paypal that I sent a payment. Am I doing something wrong?"

I need help with this... any ideas?

Thanks in advance!

*edit* Here's my PP module settings, if this helps:

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Express Checkout Shortcut Button
Off

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
No

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
Yes

Payment Action
Final Sale

Transaction Currency
Selected Currency

Store (Brand) Name at PayPal


Allow eCheck?
Any

PayPal Page Style
Primary

API Signature -- Username
*****@******

API Signature -- Password
****************

API Signature -- Signature Code
****************

PayPal Mode
PayPal

Live or Sandbox
live

Debug Mode
Off

[meljen]

To update, she wrote again and said she lost all of her products in the cart when it timed her out. I'm really frustrated about this, as my shop normally saves everything in the cart. I'm assuming it 'ate' everything since she had moved it to Paypal and it was looping back to the shop for some reason. I'm guessing the timeout happened at Paypal. She didn't say. She also hasn't mentioned any error messages, just that Paypal is looping her back to step 2 of 3 at the cart over and over.

This is really odd, I really need some help so she's not left hanging.

[meljen]

I hope this thread is in the right forum. I'm just replying here to update and say that this problem is still persisting. My customer is waiting on me and I have NO idea how to fix this problem for her.

Please, if anyone had any ideas, I'd appreciate the help!

[meljen]

Another update:

I *did* do a forum search here to read other threads with this problem. None of them contain solutions that fit my situation. Many of the threads didn't reach a solution at all. I also went in and double-checked my Paypal settings. Nothing has changed. And prior/since this gal's message, I have received several successful orders. So I know it's not a store-wide issue.

Please someone, I really need help.

[DrByte]

The system probably sent her a Welcome email when she completed her login to PayPal and returned to your store the first time. That email should have her login password in the bottom of it, so she can login to her account on your store (using her PayPal email address and the password in that email), and her cart contents will be restored.

A loop-back like you describe is usually caused by something odd in the billing or shipping address or by some rejected response from PayPal.

Viewing the PayPal logs could be helpful, to see if any error response came back from them. http://www.zen-cart.com/showthread.p...Logging-PayPal

Also, any automated error-message emails from the store to the ZC storeowner could be revealing, if any.

And the fix mentioned in this post would be appropriate if you're using v1.5.0 and virtual products: http://www.zen-cart.com/showthread.php?197182-Known-Bugs-(and-fixes)-with-v1-5-0&p=1139882#post1139882

[meljen]

She did tell me that she logged in again and the cart was empty. Which was odd to me. She also confirmed that she was logged in when she tried to checkout... she got to PP, entered her info (she's trying to pay with her PP account and said the email was different from her shop login... not sure if that matters) - and when she clicks the button to complete payment while she's at PP it sends her back to the shop 'step 2 of 3' page. If that makes sense. It happens to her over and over again and then she times out.

I did use your virtual product fix a couple weeks ago... it's why my shop works now. :-) It's just so odd that she has a problem when 10 other orders today before & after her email went through just fine, as well as a couple hundred before that.

So strange and frustrating... not even sure what to tell her to do...