This is the FIRST time this has come up since I opened my shop, and I've had a couple hundred orders. So this is really, really odd to me. I use Paypal Express (of course), but I am super new to it and I'm not really sure what's causing this.

This is what my customer wrote me a moment ago:

"I have a cart full of goodies to purchase. I go through all the steps, it takes me to Paypal, I choose my method of payment within paypal and click "pay now". It keeps returning me to your Page (step 2 of 3) and the pink continue checkout button. I have gone through these steps 3 x's. I have no confirmation from paypal that I sent a payment. Am I doing something wrong?"

I need help with this... any ideas?

Thanks in advance!

*edit* Here's my PP module settings, if this helps:

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Express Checkout Shortcut Button
Off

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
No

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
Yes

Payment Action
Final Sale

Transaction Currency
Selected Currency

Store (Brand) Name at PayPal


Allow eCheck?
Any

PayPal Page Style
Primary

API Signature -- Username
*****@******

API Signature -- Password
****************

API Signature -- Signature Code
****************

PayPal Mode
PayPal

Live or Sandbox
live

Debug Mode
Off