To update, she wrote again and said she lost all of her products in the cart when it timed her out. I'm really frustrated about this, as my shop normally saves everything in the cart. I'm assuming it 'ate' everything since she had moved it to Paypal and it was looping back to the shop for some reason. I'm guessing the timeout happened at Paypal. She didn't say. She also hasn't mentioned any error messages, just that Paypal is looping her back to step 2 of 3 at the cart over and over.

This is really odd, I really need some help so she's not left hanging.