She did tell me that she logged in again and the cart was empty. Which was odd to me. She also confirmed that she was logged in when she tried to checkout... she got to PP, entered her info (she's trying to pay with her PP account and said the email was different from her shop login... not sure if that matters) - and when she clicks the button to complete payment while she's at PP it sends her back to the shop 'step 2 of 3' page. If that makes sense. It happens to her over and over again and then she times out.

I did use your virtual product fix a couple weeks ago... it's why my shop works now. :-) It's just so odd that she has a problem when 10 other orders today before & after her email went through just fine, as well as a couple hundred before that.

So strange and frustrating... not even sure what to tell her to do...