Checkout Loop...?

[DrByte]

Puzzling, but without a lot more details I can only offer another suggestion: Have her try checking out without logging in first. ie: use the orange PayPal button on the shopping-cart page, which takes her to PayPal first and then comes back to your store for final pricing/confirmation.

[meljen]

I *think* I don't have that enabled right now. I can't really remember how to re-activate it... I believe it's the 'short cut' option in the Paypal EC module...? I'll go take a peek.

Anyway. This is the error message I am receiving from ZC. I get this EVERY time she tries again:

Zen Cart message: PayPal was unable to successfully fund this transaction.
Please choose another payment option or review funding options in your
PayPal account before proceeding.

I spoke with her about it and she swears she has a balance in her PP account and she didn't receive a paypal email on her end. So we're both confused. I told her to try with her CC today. She lives in Australia and it's Sunday so it might be a while before she does.

Don't know if this helps at all. I was thinking it might be a currency conversion error having to do with her PP account but like I said she said she has funds in there, and I've received many orders from Australia before with no problem.

[DrByte]

Those emails are VERY helpful pieces of information.

Error number 10417, which triggers that message, means there is insufficient funds to complete the transaction.
That could mean "insufficient in that currency", or "insufficient funds that are not on hold", or "insufficient funds because there's not enough money in the PayPal account and when PayPal tried to get the rest from a credit card, the card was declined for one reason or another", or "her paypal account is not associated with a usable funding source" such as a bank account or credit card as mentioned earlier. Or it could be that her credit-card or billing agreement with PayPal has not been accepted, or was changed and the new terms have not been accepted when prompted.

If PayPal has put any authorization holds on her funds because of other issues, she can have them clear that hold by calling in to PayPal and explaining the problem and asking them to remove the hold. In that same call, if the problem is a result of some other issue, they should be able to sort it out for her right then.

In the meantime, you could open a ticket with PayPal from your end at www.paypal.com/mts , quoting the transaction numbers for all her attempts, as found in the PayPal_CURL-xxxxxxxx.log files, assuming you have the paypal debug logging turned on. Explain in the ticket what's been going on, and ask them to explain whether it's truly an insufficient-funds issue, or if it's something else that's triggering that same response. If an engineer will look at the actual transactions in their system, they can tell what's truly happening. This might arm you with additional help if the customer has trouble with calling Customer Service.