Admin New Order [Support Thread]

[lhungil]

On Zencart 1.5.0 ... we are getting this error when clicking 'new order' from Admin Home -> Customers -> Customers ... The website encountered an error while retrieving ...

What error message is recorded in the server logs as the cause of the "Internal Server Error"? What version of PHP is your web server running?

The link shown in the address bar is: "http://localhost/XXXXXX/new_order.php?cID=222&action=new"

Can I safely assume your admin folder is named XXXXXX (or you masked the admin name with XXXXXX)? Are you running this on localhost (or masking a domain)?

[relish]

What error message is recorded in the server logs as the cause of the "Internal Server Error"? What version of PHP is your web server running?

Can I safely assume your admin folder is named XXXXXX (or you masked the admin name with XXXXXX)? Are you running this on localhost (or masking a domain)?

I have masked the admin folder name with XXXXXX
Running it on localhost XAMP
Please see server info below

[lhungil]

Running it on localhost XAMP

Please provide any Zen Cart error logs corresponding to the message. These can be found in the log file directory you configured when installing Zen Cart. Log files generated when browsing the admin pages usually have "adm" in the name. These may or may not have been created.

The XAMPP Apache Error logs are usually at something like "\xampp\apache\logs\error.log". Please look through your error logs and find the line corresponding to the 50X error message. These are always created when Apache displays a 50x error unless you have disabled the error_log for apache. If you have disabled the error_log, please turn it back on.

Looking at the contents of these logs should give a better idea of the underlying cause.