Admin New Order [Support Thread]

[selcyis]

Hi, I installed your current modules last week so the versions is - Edit Orders v4.1 = 12 Apr 2013
ZC = 1.5.1 XML Feed Drop-ship site.

Here is the log info:
[19-Jun-2013 19:29:23] PHP Warning: Missing argument 2 for cache::sql_cache_exists(), called in /home5/BLAH/public_html/includes/classes/db/mysql/query_factory.php on line 123 and defined in /home5/BLAH/public_html/includes/classes/cache.php on line 22

Also, I installed the modules multiple times very carefully. Everything seems to be working great expect when i add a new order to a customer who hasn't place an order. But everything seems to rock.

I am going to install the module one more time with "Version History" download BTN instead of the "Description" download BTN.
I know its the same but doesn't hurt to keep investigate.

Thanks for your response and if I get it running tonight I'll reply with the problem.

99% of the time when things do not work it is because things are not installed correctly, Zen Cart settings are not correct, or incompatible versions of plugins are installed.

In order to help you, we need you to provide the requested information. I did not ask for the "filenames" of the download zip files... I asked for the version numbers. Version numbers look like: 1.2, 1.3, 1.4, ... 4.0, 4.0.4, 4.1, etc.
If I had to guess, I'd say you have incompatible versions of the plugins installed as you appear to not be sure which versions are installed.

I also asked you to find and post the contents of any "debug" files (with a blank page at least one should exist - unless your Zen Cart / Server configuration is not working as expected). The contents of these files are vital to helping figure out where the installation may have gone wrong.

[lhungil]

...
Everything seems to be working great expect when i add a new order to a customer who hasn't place an order.
...

So it is working when the customer HAS previously placed an order?

How are the customers being added to Zen Cart? Do the customers have an address book entry? Have you installed any modifications to the default Zen Cart customer signup? Have you made any changes to the customer / address book database tables?

...
Here is the log info:
[19-Jun-2013 19:29:23] PHP Warning: Missing argument 2 for cache::sql_cache_exists(), called in /home5/BLAH/public_html/includes/classes/db/mysql/query_factory.php on line 123 and defined in /home5/BLAH/public_html/includes/classes/cache.php on line 22
...

This error message is related to the Zen Cart SQL cache (which is not utilized by Admin New Orders). Have any modifications been made to "Admin New Order"? Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?

Note: I've only seen that message in a few cases (completely unrelated to Admin New Order). Case 1: Zen Cart was upgraded from a previous version and query_factory.php was skipped. Case 2: The "query_cache.php" file is not the one from the stock Zen Cart 1.5.1. I've seen a few people trying to merge the "Query Cache" plugin into Zen Cart 1.5.1 (it is not compatible or needed). This will cause issues.

[selcyis]

So it is working when the customer HAS previously placed an order? YES

The users can register directly on the site by clicking on the register button and filling out all required fields address, phone, etc, etc. Or the user can purchase products with out register using COWOA Updated and Combined "Guess Checkout". I have made no changes with the customer address book unless guess checkout query has conflicted with admin new orders in the DB. I also have Ty Package Tracker installed but I merge the files careful so there is no conflict between those 2 modules "Admin New Orders."

Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?
I did compare the files everything seems collect.

So it is working when the customer HAS previously placed an order?

How are the customers being added to Zen Cart? Do the customers have an address book entry? Have you installed any modifications to the default Zen Cart customer signup? Have you made any changes to the customer / address book database tables?


This error message is related to the Zen Cart SQL cache (which is not utilized by Admin New Orders). Have any modifications been made to "Admin New Order"? Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?

Note: I've only seen that message in a few cases (completely unrelated to Admin New Order). Case 1: Zen Cart was upgraded from a previous version and query_factory.php was skipped. Case 2: The "query_cache.php" file is not the one from the stock Zen Cart 1.5.1. I've seen a few people trying to merge the "Query Cache" plugin into Zen Cart 1.5.1 (it is not compatible or needed). This will cause issues.

[selcyis]

New Login info from today:

[20-Jun-2013 13:59:43] PHP Fatal error: Cannot redeclare zen_get_ip_address() (previously declared in /home5/BLAH/public_html/backend/new_order.php:15) in /home5/BLAH/public_html/backend/includes/functions/extra_functions/function_poll_manager.php on line 13

So it is working when the customer HAS previously placed an order? YES

The users can register directly on the site by clicking on the register button and filling out all required fields address, phone, etc, etc. Or the user can purchase products with out register using COWOA Updated and Combined "Guess Checkout". I have made no changes with the customer address book unless guess checkout query has conflicted with admin new orders in the DB. I also have Ty Package Tracker installed but I merge the files careful so there is no conflict between those 2 modules "Admin New Orders."

Can you compare your version of "query_cache.php" with the stock one in Zen Cart 1.5.1?
I did compare the files everything seems collect.

[selcyis]

Uninstalled Polls Manager - New Log info:
[20-Jun-2013 14:39:23] PHP Fatal error: Call to undefined function freegiftscalculateshoppingcart() in /home5/BLAH/public_html/includes/classes/shopping_cart.php on line 1483

Okay, I figured it. Conflict between freegifts.. Its fixed finally..

New Login info from today:

[20-Jun-2013 13:59:43] PHP Fatal error: Cannot redeclare zen_get_ip_address() (previously declared in /home5/BLAH/public_html/backend/new_order.php:15) in /home5/BLAH/public_html/backend/includes/functions/extra_functions/function_poll_manager.php on line 13

[lhungil]

A new version of "Admin New Order" is available in the Zen Cart plugin repository. This version provides better compatibility with "Edit Orders" 4.1.

Those still running "Edit Orders" 4.0 should wait until "Admin New Order" version 1.4.1 becomes available to upgrade. Version 1.4.1 includes all of the fixes and patches in 1.4 and includes better compatibility with "Edit Orders" 4.0.