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  1. #1
    Join Date
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    help question Payment Step 3, confirm order, just takes me back to step 2!

    To make sure it's working, I tried to buy something from my own store.

    Step 1 - Checkout, that worked just fine

    Step 2 - Payment information, I entered all the info.

    Then when I get to Step 3, confirm your order, it sends me back to Step 2! But it doesn't say WHY. It doesn't say, put in this information or that information. It just keeps going back to Step 2.

    WHY?

    Thanks!

    Culture Click the Baby Zenner
    https://madwomanofeasthampton.com

  2. #2
    Join Date
    Dec 2010
    Location
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    Default Re: Payment Step 3, confirm order, just takes me back to step 2!

    A new install yes?
    Can you switch to classic template and see what happens when you try then.
    Also does an account get created in admin each time?
    What do you have in your cache folder of error logs?

  3. #3
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    Default Re: Payment Step 3, confirm order, just takes me back to step 2!

    Quote Originally Posted by picandnix View Post
    What do you have in your cache folder of error logs?
    Where is the cache folder of error logs?

    Thank you!

    Culture Click

  4. #4
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    Default Re: Payment Step 3, confirm order, just takes me back to step 2!

    Quote Originally Posted by CultureClick View Post
    Where is the cache folder of error logs?

    Thank you!

    Culture Click
    In your hosting account, usually public html/cache

  5. #5
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    Default Re: Payment Step 3, confirm order, just takes me back to step 2!

    Quote Originally Posted by picandnix View Post
    In your hosting account, usually public html/cache
    Okay. I am EXTREMELY grateful for any help here, thank you.

    There are many files with names similar to: /public_html/cache/myDEBUG-1348020344-807370.log

    Since I made repeated efforts to buy something from myself on September 18, I am looking at the ones with that date. Some of these files talk about banners, blah blah. Now here's one, "[19-Sep-2012 02:45:54 UTC] ERROR: Failed sending email to: "Madwoman of Easthampton" <shopkeeper@> with subject: "ALERT: PayPal Direct Payment Error (10501 [])" (failed validation)"

    So now I'm going to check my ZenCart admin panel to make sure the pay-to email is right.

    Okay, under Configuration, E-Mail Options, I found two emails that instead of [email protected],
    said shopkeeper @madwomanofeasthampton.com, you see, with the space between shopkeeper and @. I fixed that.

    Email Address (Displayed to Contact you) [email protected]
    Email Address (sent FROM) [email protected]

    All the other emails appear to be correctly written, at least.

    It still doesn't work. I tried, again, to buy something from myself, but again I get knocked back to Step 2 from the Payment Step 3 confirm. However, I do not see a new file in the cache that has today's date on it, now. I do see one from yesterday, when I tried to buy something from myself at a different computer. But the failed attempt a few minutes ago, I don't see it.

    What's wrong? I'm going to reboot and I am asking you good folk to please help me, and I am thanking you very sincerely, in advance.

    Yours,

    CultureClick
    Last edited by CultureClick; 21 Sep 2012 at 12:24 AM.

  6. #6
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    Default Re: Payment Step 3, confirm order, just takes me back to step 2!

    Perhaps I should add that it might be relevant that under Modules, Payment, the relevant info is:

    PayPal Website Payments Pro (USA) PayPal 0 Processing
    PayPal Express Checkout PayPal 0 Processing

    (Processing refers to Orders Status.)

    These two screen shots are probably also relevant:

    Click image for larger version. 

Name:	Image1.jpg 
Views:	110 
Size:	36.8 KB 
ID:	11188Click image for larger version. 

Name:	Image2.jpg 
Views:	123 
Size:	37.4 KB 
ID:	11189

    I thought I had SSL enabled! I mean - don't I? What, oh what is wrong?

    Thanks again in advance,

    Culture Click

 

 

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