Edit Orders v4.0 Support Thread

[lhungil]

I have just checked my install which I did a couple of days ago and it is doing exactly the same as nannin described where the order total is zero-ed when I edit a shipping address. The shipping price is still there.
The install went on with no errors. I checked the error log on my cpanel and there are no errors. Any thoughts anyone?

I've not been able to duplicate this yet in a test store or a clone of a production store. Can you supply some additional information?

What version of Edit Orders?
What version of Zen Cart?
What order total modules do you have installed?
What order total modules do you have enabled?
What message did you see at the top of the screen after installing Edit Orders and clicking "Admin Home"?
What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
What other modifications (plugins, add-ons, etc) have been done?

[Phil Lomas]

edit orders 4.1
zencart 1.5.1
mrrp module installed
installed successfully message was displayed
no error logs


Regards

Phil

I've not been able to duplicate this yet in a test store or a clone of a production store. Can you supply some additional information?

What version of Edit Orders?
What version of Zen Cart?
What order total modules do you have installed?
What order total modules do you have enabled?
What message did you see at the top of the screen after installing Edit Orders and clicking "Admin Home"?
What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
What other modifications (plugins, add-ons, etc) have been done?

[lhungil]

MSRP does make some changes to the the Zen Cart pricing functions. At a quick glance it makes the changes on the catalog side to functions_prices.php, but not the admin side of the same file (Edit Orders uses the Zen Cart functions on the admin side). Can you try removing MSRP and see what happens?

Also can you tell us which Order Total Modules you have installed + enabled? "admin" -> "modules" -> "order total".
Example List of Modules:
Gift Certificates sort_order: 840
Low Order Fee sort_order: 400
Shipping sort_order: 200
Sub-Total sort_order: 100
Tax sort_order: 300
Total sort_order: 999

[magz]

Hi,


A different problem, with a brand new installation. When I click the "edit" icon or button for any order, I get this error:
===Server error
The website encountered an error while retrieving SITE/ADMIN/edit_orders.php?page=1&oID=(order id #)&action=edit. It may be down for maintenance or configured incorrectly.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.===


I followed the install readme to a t with 1 exception: I did *not* overwite ZC's icon_edit.gif in ADMIN/images. I actually uninstalled and re-installed just to make sure, with the same result both times. So far I have *not* modified any of the EO code.


Answers to questions asked of other users with problems:


What version of Edit Orders?
4.1 (release dated April 12, 2013)


What version of Zen Cart?
1.5.1


What order total modules do you have installed/enabled?


INSTALLED BUT NOT ENABLED (came with ZC):
COD Fee ot_cod_fee
Discount Coupon ot_coupon
Group Discount ot_group_pricing
Low Order Fee ot_loworderfee


INSTALLED & ENABLED:
Gift Certificates ot_gv
Shipping ot_shipping
Sub-Total ot_subtotal
Tax ot_tax
Discount Coupon ot_taxcloud_coupon
Exemption Certificates ot_taxcloud_exemption
Total ot_total


What message did you see at the top of the screen after installing Edit Orders and clicking "Admin Home"?
Edit Orders v4.1 install completed!


What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
None related to EO


What other modifications (plugins, add-ons, etc) have been done? (zip file names)
ceon_uri_mapping_4.4.1_for_zc
ckeditor-for-zencart
column_layout_grid_2_3_1
confirm-email-double-entry
Contact Us - Add Subject
EasyPopulate-4.0-master
Frontpage_Slideshow.v2.0.2
new-msrp-display_for_1.5
Return Authorization 3.0.0
taxcloud_1.5.2_for_zc_151
USPS v15 Ratev4 2013_0127 R2013_0327
(Bolded those that have anything to do with orders, but none appear to have modified any of the files changed by EO.)
At this time I have not installed ty_package_tracker yet, but it's on my list of possibilities.

I'll appreciate any insight/assistance. Thank you!
Magz

[DivaVocals]

What if any Zen Cart error logs exist (/cache/ in 1.5.0 and /logs/ in 1.5.1 - use FTP to look)?
None related to EO

and you know this for sure because????????? After clicking the edit button you SHOULD see SOMETHING in the error logs.. To alleviate any possibility that it's NOT an Edit Orders error, please clear your error logs. Then try again to do what you were doing when you got the issue.. and check the logs again.. I'm pretty sure something will be there.. Please post that error log..

[magz]

I understand, DivaVocals, no hard feelings. I hope lhungil can help.... I'm impressed with how much effort so many different people are putting into the core program and all the plugins, not to mention all the different fixes, and I understand no one can predict all possible interactions between the pieces created by so many different programmers.
I salute you all, and thank you!
Magz

[magz]

Sure lhungil, I'll gladly be your beta tester. ;-) Thanks for working on this, hope you had a wonderful vacation... ~magz