Edit Orders v4.0 Support Thread

[NDboots]

Edit Orders 4.1.4
Zen Cart 1.5.0
Shipping Insurance v3.13

What "shipping insurance" module?
What version of Edit Orders?


NOTE: Be aware in Edit Orders 4.1+ any "order total" lines are handled and processed by the associated "order total module" - NOT by Edit Orders. So if your "shipping insurance" modules uses a Zen Cart "order total module", the question becomes "why is the order total module not calculating the correct insurance amount (when loaded from the Zen Cart admin)?".

[NDboots]

Actually Insurance was correct pre-install of Edit Orders 4.1.4. After installed, when I tried to update a coupon code to a customer, the Shipping Insurance changed to the much lower value, even though no new entry was made in that field. I'm going to install Shipping Insurance v3.2.2 and see if the problem persists.

Edit Orders 4.1.4
Zen Cart 1.5.0
Shipping Insurance v3.13

[lhungil]

Actually Insurance was correct pre-install of Edit Orders 4.1.4. After installed, when I tried to update a coupon code to a customer, the Shipping Insurance changed to the much lower value, even though no new entry was made in that field. I'm going to install Shipping Insurance v3.2.2 and see if the problem persists.

There are multiple different "shipping insurance" modules available for Zen Cart (and probably a few commercial modules). Are you using this module: Optional Shipping Insurance? Something else (provide source)?

I am currently unable to duplicate this issue with Edit Orders 4.1.3 - 4.1.5 when using the above mentioned module. The current version of the Optional Shipping Insurance module posted in the plugins section of this site (3.2.2) returns nothing when loaded in the admin ($charge_it is set to 'false'), so will not recalculate the order total automatically.

Perhaps some OTHER tool is configured to access / sync / modify the order in the database (such as QuickBooks, Sage, etc)? Or a different module is in use?

[mvstudio]

Hello Everyone!
Great mode, but I'm having an issue I seem not to find the answer for.
Clean ZC 1.5.1 install, with Super Orders and Edit Orders 4.1.4, + other modules.

In edit orders, adding a discount coupon on an order without taxes, the total is calculated correctly.
However, adding a discount coupon on an order with taxes, the total is calculated incorrectly. Everything else works fine, with every scenario, except this.
Has anyone encountered this before? Can someone point me in the right direction to figure this one out?
Thanks a bunch for the help!

[landron]

Hi, I appreciate any assistance. I previously posted the last paragraph below in the thread for Super Orders and then realized that this is probably more appropriate. I also just upgraded my version of Edit Orders to 4.1.4 following all instructions in the read me carefully. Now things have gotten worse as:

I don't recall what they said before but my screen titles have changed to: "HEADING_TITLE_ORDERS_LISTING" and "HEADING_TITLE_ORDER_DETAILS560". This latter heading reflects order # 560. I know that they said something different before as these look like a file name or something

on the Orders Listing screen, hitting the Edit button results in a 404 error on an otherwise blank page

some of the bottons that were previously inside the Order Details screen are gone. I now only have Edit, Print and Invoice and previously there were more. Hitting the Edit button results in a 404 error on an otherwise blank page

I installed Super Orders ver 4.1 earlier this year. Now I see the latest posted here is 4.0.9 so I'm confused already. But my problems have occured when I recently needed to edit orders. I'm running ver 1.51 of Zencart. My first use of Edit orders, Hitting either "Update" button after changing the quantity of a line item resulted in a blank whit screen. I was able to edit a line item dollar amounts but my sub-total and totals did not change nor was I able to manually change them. Yesterday I had a need to change to add products and although I was able to select the additional product, I wind up with the same white blank screen when hitting the "Add Now" button. Thank you

[DivaVocals]

Hi, I appreciate any assistance. I previously posted the last paragraph below in the thread for Super Orders and then realized that this is probably more appropriate.

Any functionality having to do with EDITING orders belongs here since Super Orders does not edit orders.. (It's an order management module which adds features to the default order management functionality of Zen Cart)

I installed Super Orders ver 4.1 earlier this year. Now I see the latest posted here is 4.0.9 so I'm confused already.

Perhaps because there IS no Super Orders ver 4.1. Dunno where you acquired your version of Super Orders from, but neither on the Github repo (where BETA versions are kept) or in the downloads here on the Zen Cart site is there a Super Orders v4.1..

[mc12345678]

Maybe it was edit orders 4.1? Although that specific version was issued in April of last year with the most recent (4.1.4) available late Jan of this year.

[landron]

Sorry, I got the two plug-ins confused. I have version 4.0.2 of Super Orders and just installed version 4.1.4 of Edit Orders after previously having version 4.1.0 I'm running ver 1.51 of Zencart.

I don't recall what they said before but my screen titles have changed to: "HEADING_TITLE_ORDERS_LISTING" and "HEADING_TITLE_ORDER_DETAILS560". This latter heading reflects order # 560. I know that they said something different before as these look like a file name or something

on the Orders Listing screen, hitting the Edit button results in a 404 error on an otherwise blank page

some of the bottons that were previously inside the Order Details screen are gone. I now only have Edit, Print and Invoice and previously there were more. Hitting the Edit button results in a 404 error on an otherwise blank page

[carlwhat]

Hello Everyone!
Great mode, but I'm having an issue I seem not to find the answer for.
Clean ZC 1.5.1 install, with Super Orders and Edit Orders 4.1.4, + other modules.

In edit orders, adding a discount coupon on an order without taxes, the total is calculated correctly.
However, adding a discount coupon on an order with taxes, the total is calculated incorrectly. Everything else works fine, with every scenario, except this.
Has anyone encountered this before? Can someone point me in the right direction to figure this one out?
Thanks a bunch for the help!

first off, i want to say that this module is shareware... i never paid for it, so the idea that we can make demands on the developer seems a bit lame to me...

i stand by my previous comment about deleting and re-adding items in the orders products table. no developer can for-see everything going on in other users implementations. but as i said previously i do not agree with that decision.

with the comments above, i am experiencing the same situation. i have ot_tax records from the orders_total table getting deleted; and adding products after a coupon has already been established does not re-calculate the coupon value nor does it accurately recalculate the tax.

i have yet to really dig into these issues, but i no doubt will. i'm sure there were reasons why this module was designed the way that it is, but unfortunately for me, there are SO many problems that i have a difficult time with recommending it. perhaps i will find an easy fix, but TAX not getting calculated correctly? discount coupons that do not update when you add new products?

i know editing an order affects a number of different tables, but frankly i'm really at a loss on this code. and i do not remember this level of problems with the super-orders module; but hey that was a long time ago when i implemented that.

[lhungil]

first off, i want to say that this module is shareware. ...

First, this module is not shareware. For the record, Edit Orders is licensed under GPL.

As you point out people are using Edit Orders for free. To date I have not received a single donation to help cover any of my time: updating this module (when new versions of Zen Cart 1.5.x are released), to fix bugs, to add wider compatibility, or for providing support here on the Zen Cart forums. I wish I had more "free" time to donate!

I enjoy working with the awesome Zen Cart contributors and development team. But in the end, I do need to pay the bills - so my "day" job takes precedence. Thank You to everyone (including carlwhat) who understands this basic fact.

...i stand by my previous comment about deleting and re-adding items in the orders products table. no developer can for-see everything going on in other users implementations. but as i said previously i do not agree with that decision. ...

To avoid potential clashes when updating a product in the database, products which are modified are first removed. This is a carryover from a previous version of Edit Orders. It currently affects less than 1% of the people who install this module. As posted earlier, that 1% can alter the behavior by applying the same changes they made to the store front.

The code changes in the last few versions now track most of the database indexes (stock Zen Cart catalog files do not). Now that we are tracking them, it becomes possible for a future release to simply update the associated records instead of removing all and rebuilding the order. This has been applied to the "Order Total" module handling already and may in the future be added to the product, product attribute, and product download handling.

Personally, I believe the best long term solution is to revamp the internal Zen Cart code handling the shopping cart and order process (the long awaited and anticipated Zen Cart 2.0 will probably contain these changes). But in the meantime, everything needs to stay compatible with the officially supported versions of Zen Cart (and as you probably have noticed I tend towards longer QA testing before releasing new versions of modules I am maintaining).

... adding products after a coupon has already been established does not re-calculate the coupon value nor does it accurately recalculate the tax. ...

Can you try clicking the "update" button after adding the products? I believe this is the current workaround until I can find time to address the root cause.

... i know editing an order affects a number of different tables, but frankly i'm really at a loss on this code. and i do not remember this level of problems with the super-orders module; but hey that was a long time ago when i implemented that.

"Super Orders" != "Edit Orders". They have been different modules for quite awhile now.

I personally remember far more issues when using the older versions of Edit Orders (3.x and 4.0). It regularly produced tax errors, corrupted data (or data formats) in the various order related tables, failed to validate inputted data, did not use the order total modules to process the order totals, etc. The old versions also did not provide the best user experience for an administrative user. For example: no dropdowns to use when selecting order total modules, no way to search when adding a product, did not automatically apply coupons or low order fees, and did not attempt to detect / notify / correct various error conditions.