Edit Orders v4.0 Support Thread

[lat9]

@delia, was there a Zen-Cart log produced by EO? I'm not sure what you mean by:

The error message in cpanel says the class upsxmlmpr is not found in shipping.php

If you've got a ZC log, please post it (sanitizing the site's admin folder-name).

[delia]

No, it's a cpanel error log which I can't even see all of.

[delia]

This happens too early to generate a zen cart - seen it before.

[DrByte]

No, it's a cpanel error log which I can't even see all of.

You can see the entire error message, in your cPanel error-log screen, as long as it's one of the last 300(i think that's the default) errors.
And if it's too wide to see on-screen (should be able to scroll though), you can double/triple click on it and copy it to your clipboard to paste here.

[lat9]

This happens too early to generate a zen cart - seen it before.

I don't see how that can happen, as the Zen Cart logging is set up way early in a page's rendering and the call to the shipping.php class wouldn't happen until the full autoload_functions processing is complete.

[delia]

Learn something new everyday!
[Thu Oct 20 10:24:54.153807 2016] [:error] [pid 28102] [client 76.123.2.38:65216] PHP Fatal error: Class 'upsxmlmpr' not found in /home/xxxxxxx/public_html/includes/classes/shipping.php on line 59, referer: http://xxxxx.com/pellets/orders.php[Thu Oct 20 10:24:54.153728 2016] [:error] [pid 28102] [client 76.123.2.38:65216] PHP Warning: include_once(): Failed opening 'includes/modules/shipping/upsxmlmpr.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxxx/public_html/includes/classes/shipping.php on line 58, referer: http://xxxxx.com/pellets/orders.php
[Thu Oct 20 10:24:54.153529 2016] [:error] [pid 28102] [client 76.123.2.38:65216] PHP Warning: include_once(includes/modules/shipping/upsxmlmpr.php): failed to open stream: No such file or directory in /home/xxxxxx/public_html/includes/classes/shipping.php on line 58, referer: http://xxxxx.com/pellets/orders.php

[lat9]

Learn something new everyday!
[Thu Oct 20 10:24:54.153807 2016] [:error] [pid 28102] [client 76.123.2.38:65216] PHP Fatal error: Class 'upsxmlmpr' not found in /home/xxxxxxx/public_html/includes/classes/shipping.php on line 59, referer: http://xxxxx.com/pellets/orders.php[Thu Oct 20 10:24:54.153728 2016] [:error] [pid 28102] [client 76.123.2.38:65216] PHP Warning: include_once(): Failed opening 'includes/modules/shipping/upsxmlmpr.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxxx/public_html/includes/classes/shipping.php on line 58, referer: http://xxxxx.com/pellets/orders.php
[Thu Oct 20 10:24:54.153529 2016] [:error] [pid 28102] [client 76.123.2.38:65216] PHP Warning: include_once(includes/modules/shipping/upsxmlmpr.php): failed to open stream: No such file or directory in /home/xxxxxx/public_html/includes/classes/shipping.php on line 58, referer: http://xxxxx.com/pellets/orders.php

If those errors aren't getting logged to the /logs folder, then there's something messed up in your server's configuration ... like the PHP function ini_set being disabled.

I'll also note that the errors are associated with the built-in Zen Cart's Customers->Orders processing (orders.php), not edit_orders. Please continue this discussion in a new thread, outside of the EO support one.

[delia]

My server, no problems there. I'm pretty sure there have been log files in the log folder but can't be positive sure. Quite a few sites with no problems and the server. No use of php.ini file on this site or any other site. This site was upgraded (new files completely, not just upload new over old.) but old configure files. Do you supposed there could be an issue there?

[delia]

Oh, I did find error logs that had been written to the logs folder. I had downloaded them and left them up. So logs are being written correctly. Like I said, I have seen this before and I have a sneaking suspicion it was the edit orders doing it before.

[lat9]

@delia, the log you posted showed the issue with the built-in orders.php, not edit_orders.php. Since your issue also occurs during built-in Zen Cart processing, I suggest that you solve that issue outside of the EO support thread.