Thank you kamelion0927 for the detailed response, I appreciate it!

1. Revised code per your instructions and the FAQ sidebox now is visable at all times. Thanks!

2. Removing [more] I found the easy fix and instructions are here http://www.zen-cart.com/showthread.php?94344-Remove-quot-more-quot-link-from-under-New-Products-Sidebox-Title

This removed the [more] text from FAQ & Newsletter sideboxes.

The Newsetter sidebox title still goes to the FAQ page which we will not be able to fix because....

3. Validating pages. I ran the validator on my site and am not well versed in this area. What I see is errors from scripts I put on the site like GetClicky and AddThis buttons. I am also getting an error from Google +1 and I don't have that on the site except within AddThis! Anyway, I can't figure out how to solve these validation errors, guess hiring an expert is at hand someday. The site works fine anyway.

So the only problem left is the Newsletter sidebox title - I guess users who click it will get a surprise, FAQ page :)