Results 1 to 5 of 5
  1. #1
    Join Date
    Aug 2009
    Posts
    35
    Plugin Contributions
    0

    Default Customer Login Not Working

    Hello,

    I have an odd problem. My store has been set up so that customers must be authorized to browse and buy since it is a wholesale site. Until today, the test customer account I had created was functioning properly, however, my test login is no longer working. In fact, the login function seems to have ceased functioning altogether.

    For example, when I hit the home page and add the proper test username and password and hit submit, the page just reloads with no warning or any other type of error message. I deleted the test login and created a completely new one with the same result.

    I then changed the site settings so that a login is not required to browse/buy. I then tried to login using the "Welcome Guest..." login link, however, after putting my test information in and hitting login, again, the page just "refreshed" and it still read "Welcome Guest..." as if the login did not take.

    I verified that my test account is properly spelled and authorized and everything on that end is correct.

    I do apologize if this post is vague, but the problem is rather hard to explain. I will more than happy to provide further information if needed as I am really stumped.

    Thank you!

    Website: http://www.chestnutjunction.com/wholesale

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
    Plugin Contributions
    9

    Default Re: Customer Login Not Working

    I just attempted to create an account and received "Customer Authorization Pending"
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Aug 2009
    Posts
    35
    Plugin Contributions
    0

    Default Re: Customer Login Not Working

    Quote Originally Posted by kobra View Post
    I just attempted to create an account and received "Customer Authorization Pending"
    Thank you for your reply Kobra. I have authorized your account, when you have time, please try to login and see if you are able to access the home page of my site. I'm beginning to suspect it may be my PC since I did not receive that message when creating a new test account.

    Many thanks!

  4. #4
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,755
    Plugin Contributions
    9

    Default Re: Customer Login Not Working

    Yes I get to your store home page
    Zen-Venom Get Bitten

  5. #5
    Join Date
    Aug 2009
    Posts
    35
    Plugin Contributions
    0

    Default Re: Customer Login Not Working

    Quote Originally Posted by Chestnut Junction View Post
    Thank you for your reply Kobra. I have authorized your account, when you have time, please try to login and see if you are able to access the home page of my site. I'm beginning to suspect it may be my PC since I did not receive that message when creating a new test account.

    Many thanks!
    Thank you for your help Kobra. The problem was my PC. I cleaned my internet files and restarted my PC and now the login is functioning properly.

    Thanks again!

 

 

Similar Threads

  1. Customer Login not working
    By martinslon in forum Managing Customers and Orders
    Replies: 1
    Last Post: 17 Sep 2009, 07:37 PM
  2. Customer Login Not Working
    By bonmot in forum General Questions
    Replies: 2
    Last Post: 26 Nov 2008, 02:07 PM
  3. Customer login not working
    By Bearw in forum Installing on a Windows Server
    Replies: 3
    Last Post: 8 Feb 2008, 06:32 PM
  4. Customer Login and Admin Login not working
    By trudesign in forum General Questions
    Replies: 4
    Last Post: 6 Jun 2007, 04:26 AM
  5. Customer Login Not Working
    By polkadotninja in forum General Questions
    Replies: 7
    Last Post: 7 May 2007, 01:43 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg