10401 Error - Paypal Express Checkout - CNY currency

[ShanghaiLad]

Or so I thought!

We have a friend testing our Paypal Express and no matter what they do, it won't process the payment.

The checkout works. It takes her to our custom Paypal page. It lists the total price. But she can't process the payment. In her words:

I can log into my paypal account from your website and choose the payment method but when I click Pay Now it just says "This payment cannot be completed and your account has not been charged. Please contact your merchant for more information. Error - Return to merchant and try a different payment method."

Website prices are in CNY; USD is activated and the rate is updated; we've tested with the transaction currency set to both "Selected Currency" and "USD Only". I can a Canadian Paypal account that accepts both CAD and USD, with USD set to default. The person testing has an account from the UK.

I've had CURL activated by my webhost (HostGator). Do I need them to send me any code or information?

I sent Paypal an email more than 48 hours ago and again a little less than 24 hours ago, but still no reply. The first link in the CURL log is this:
ACK=Failure&L_ERRORCODE0=81002&L_SHORTMESSAGE0=Unspecified%20Method&L_LONGMESSAG E0=Method%20Specified%20is%20not%20Supported&L_SEVERITYCODE0=Error

Do you also need to check this?

(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 90
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(R) - PayPal/NVP
[4] => X-VPS-VIT-Integration-Version: 1.5.0
)


Request Parameters: {SetExpressCheckout}
Array
(
[CURRENCYCODE] => USD
[LOCALECODE] => CN
[GIFTMESSAGEENABLE] => 0
[GIFTRECEIPTEENABLE] => 0
[GIFTWRAPENABLE] => 0
[GIFTWRAPNAME] =>
[GIFTWRAPAMOUNT] => 0
[BUYEREMAILOPTINENABLE] => 0
[CUSTOMERSERVICENUMBER] => 86(21)5013-2298
[BRANDNAME] => Obido Educational Toys
[PAYMENTACTION] => Sale
[ALLOWNOTE] => 1
[LANDINGPAGE] => Billing
[NOSHIPPING] => 0
[ADDROVERRIDE] => 1
[SHIPTONAME] => Sxxxxxxxxxxxxxxx
[SHIPTOSTREET] => Exxxxxxxxxxxxxxx
[SHIPTOSTREET2] => Pudong New Area
[SHIPTOCITY] => Shanghai
[SHIPTOZIP] => 20xxxx
[SHIPTOSTATE] => Shanghai
[SHIPTOCOUNTRYCODE] => CN
[SHIPTOPHONENUM] =>
[EMAIL] => sxxxxxxxxxxail.co.uk
[AMT] => 175.80
[RETURNURL] => http://obidotoys.com/ipn_main_handler.php?type=ec
[CANCELURL] =>
http://obidotoys.com/index.php?main_page=checkout_shipping&ec_cancel=1
[PAGESTYLE] => Obido
[METHOD] => SetExpressCheckout
[USER] => adxxxxxx_api1.gmail.com
[PWD] => ****************
[VERSION] => 61.0
[SIGNATURE] => ****************************************************2tUo
)


Response:
Array
(
[TOKEN] => EC-45591503Y4811030X
[TIMESTAMP] => 2012-10-10T01:15:31Z
[CORRELATIONID] => 3fd256915f7c


[ACK] => Success
[VERSION] => 61.0
[BUILD] => 3893058
[CURL_ERRORS] =>
)

[DrByte]

"This payment cannot be completed and your account has not been charged. Please contact your merchant for more information. Error - Return to merchant and try a different payment method."

That message is occurring on the PayPal site, and not in Zen Cart. It is not a CURL issue. It is not a hostgator issue. It is probably not even a currency issue.

It is a PayPal issue.
There will be no error number shown in your store, because the entire problem happened on the PayPal site.
PayPal tech support will need to explain the "why" behind PayPal's choice to reject the payment. www.paypal.com/mts

[ShanghaiLad]

That message is occurring on the PayPal site, and not in Zen Cart. It is not a CURL issue. It is not a hostgator issue. It is probably not even a currency issue.

It is a PayPal issue.
There will be no error number shown in your store, because the entire problem happened on the PayPal site.
PayPal tech support will need to explain the "why" behind PayPal's choice to reject the payment. www.paypal.com/mts

Thanks.

I sent a request to their support on that page more than 2 days ago now.

In your experience, how long does it generally take them to reply to these issues?

[DrByte]

Usually same day.

[ShanghaiLad]

Usually same day.

I finally received a reply from Paypal.

They said I need to change my LOCALECODE from CN to C2. Which file do I need to find to make the change?

Thanks again for all your help.

[ShanghaiLad]

I finally received a reply from Paypal.

They said I need to change my LOCALECODE from CN to C2. Which file do I need to find to make the change?

Thanks again for all your help.

Found it in \includes\modules\payment\paypalwpp and fixed it.