Admin Keepalive Timer [Support Thread]

[Sharon J]

Hello DrByte,

I am using FireFox 18.0.2 and WindowsXP Pro Service Pack 3.

Sharon

Hello DrByte,

I also have the same issue using chrome Version 24.0.1312.57 m. I originally installed the add on to my demo site on my local machine with XAMPP. As I am preparing to go live, I installed ZC 1.51 on my web host. I did not back up my demo site and then load it, I did a complete clean install by adding each mod individually, as I have a few on my demo that I decided not to use. This issue is still present on my new site....Since you stated that you're not sure that you've seen this behavior, are there any particular files or a particular place that you are aware of that I should look to try and track this issue or conflict?

Thank You,

Sharon

[DrByte]

I've often had it timeout in another tab while reading something in another tab. I've never seen it flip me back to the Zen Cart tab automatically.

[earmsby]

I was really glad to find this add-on and installed it on an upgrade I'm doing for client because I know they will have trouble with the timing out. However, it doesn't seem to be working as described. Instead here's what happens

- I am on another tab (or even in another application with the browser still open but minimized)
- about 8 minutes into the idle time, the focus goes to the ZC admin tab
- a popup message is displayed which says:

We are unable to connect to the server. Your work may be lost. Please review your work and perhaps copy information to your clipboard if you had any work in progress which you do not wish to lose.

- there is only a button that says OK
- if I click the button the session does not time out
- if I don't click the button but click the x on the pop up message it also does not time out

Others have also mentioned something about a green color on the screen but that doesn't happen for me - just the pop up and it comes up quite a bit before 15 minutes.

I am running ZC v. 1.5.1 viewing with Chrome 24.0.1312.57 on WinXp (SP3)

[earmsby]

Just to add to the above... I went back to the tab a little while later - maybe about 10 minutes later (after clicking OK on the popup) and it looks like it actually did timeout. I clicked on just anything in admin and got the log in screen.

[DrByte]

- a popup message is displayed which says:

We are unable to connect to the server. Your work may be lost. Please review your work and perhaps copy information to your clipboard if you had any work in progress which you do not wish to lose.

That's part of a secondary time-out protection feature inside the plugin which checks to see if there's been a timeout that it couldn't account for, or if the server has disappeared. In those cases you wouldn't want to lose the work you'd been doing either, so this is a courtesy secondary protection offered by the plugin so that you don't unexpectedly lose what you had on the screen.
While I've never had that get triggered on production or test servers (except when specifically forcing the connection to break so that feature could be programmed initially), I wouldn't be surprised to learn that you were running into that sort of problem in a dev environment where high-availability of servers is not a priority.

the focus goes to the ZC admin tab

I've been using this plugin on a large number of sites in the last week, and have never yet seen the focus change to the ZC admin tab.
While one other person has reported similar symptoms, also on WinXP, I've yet to encounter it. It sounds like something outside the script's control.

[earmsby]

Interesting. I am running this store "in development" but really only in the sense that it's not public. The client's live site is currently on another server and this new upgraded site is on their new dedicated server. However, it may be that the DNS issues I had in trying to log in are effecting it (although I did solve those and the domain name used on the new site does resolve properly).

I'll try it on another machine (Windows 7) and see if it still happens.

[Steve]

I don't mind the timeout so much, but what I hate is the fact that you lose your work when creating a product. My customers are complaining that they spend time on their product and hit preview, then get logged out. Your plugin is wonderful, but what if the phone rings or something takes you away from your computer. If you don't hit that update button, you have to start all over again. There must be a way to create a temp backup at time of timeout.

[DrByte]

I don't mind the timeout so much, but what I hate is the fact that you lose your work when creating a product. My customers are complaining that they spend time on their product and hit preview, then get logged out. Your plugin is wonderful, but what if the phone rings or something takes you away from your computer. If you don't hit that update button, you have to start all over again. There must be a way to create a temp backup at time of timeout.

Hi Steve!
Sounds like they're misunderstanding things. If they click "Close" (instead of "Login") they'll be able to go back to what they were editing, copy it to their clipboard, and then they'll have the info to paste back in again. That's all this thing does. Zen Cart doesn't yet have any "temp backup" for those pages. We're working on possibilities, but this plugin is a stop-gap measure in the meantime. Using the clipboard will help them. If there's a better way to reword the message which tells them to do that (without making it a mile long cuz we know nobody reads messages anyway), the feedback is welcome.