Email Issues for admin - not getting some of them!

[mzunderstood]

I am stumped, have searched for an answer but all the info I can find around emails points to me having everything set corrcetly.

Has anyone come across this before or is it something really stupid that I am missing?
Completely new install of zen 1.51, ironed out most of the little things that went wrong and then got to the point where I needed to do a test login and purchase.
I registered myself as a customer, made a free purchase and everything worked fine. I got a registration email saying Welcome, and I also got a confirmation email of my purchase.

As an admin, I recieved a copy of the welcome email and a confirmation of my purchase. All good!

Then I set up Paypal and added a priced product and did another test, once again I got a confirmation email of my order, as a customer, and another as the admin. Once again, all good.

This morning I had a real life customer who selected a free product, I was expecting this so I was suprised when I logged into my admin to see they had been and registered and checked out. I had not recieved any admin emails for this customer whatsoever. I dropped them a line and asked them to forward any mail they had received which was a welcome email and it all looked ok.
Then I made another test purchase myself and everythingwas OK, I got the admin and customer emails fine.

So then I asked my husband to register and make a purchase and I got a welcome email for him as an admin, but it came to my PERSONAL email address which is not in the store anywhere! I did not get a copy of the order confirmation, everything he got was OK though.

I have checked and double checked all my email options and I just cannot see why this is happening, but I am posting a screen capture just in case anyone with a fresh pair of eyes can see something I don't

[wmorris]

What it is that your "Send Copy of Admin Orders Status Emails To - Status" is set to 1 you need to change that to 0.

0 = on
1 = off

[joejoejoe]

I
So then I asked my husband to register and make a purchase and I got a welcome email for him as an admin, but it came to my PERSONAL email address which is not in the store anywhere! I did not get a copy of the order confirmation, everything he got was OK though.

If you got an email in your personal email address, and you are 110% absolutely positively certain that you didn't put your personal email address into Zen Cart anywhere, maybe you have set up forwarding through your hosting cpanel and forgot about it? If you log into your host's cpanel there should be a bunch of icons and one says "Forwarders". If you did set up forwarding it will show in there.

Also, if you don't have the email archive plug-in installed, that's a good one to add - it's easy to install and can help troubleshooting.

[Sellerz]

I've been experiencing the same sort of problem. Whenever an order is placed through zencart, it sends TWO copies of the confirmation email - one to the orders@, but also one to the owner@.

The owner doesn't want these emails - only through the orders@. I've gone through the email options panel in zencart a million times, and the owner@ email isn't listed anywhere. I can't figure out why it's sending two copies, or how to stop it.

I went to the host control panel (godaddy) and went to their email panel. The owner@ email is NOT set to have forwarding, nor are any of the others that I can see.

Any advice on this is most welcome...

[mzunderstood]

Thanks so much for your answers. I have made a few tweaks but I'm not sure if it's worked yet so I will come back and update

morrisgiftshop, I checked the setting but I'm afraid you have it mixed up.
0 = off
1 = on
so it would appear my setting is correct

joejoejoe,, I thought this might be the answr but when I logged into my cpanel I don't have my personal email address set to forward to, I actually have the address which is listed above in the store, what I have done is left that, but changed the store addresses to my doamin email address, so I will see if that helps

and no, I don't have an email archive installed but I will check that out

Sellerz, I'm sorry I can't be more help right now but I will come back and post any further solutions I find in the hope it will help you also

[Sellerz]

I think I've probably got it sussed on my end. Turns out that the PAYMENT gateway (Fastcharge) also had an email transaction alert system, and that was where the additional emails were coming from....