Need Taxcloud setup help

[Sellerz]

I've set up zencart, and also installed the 'taxcloud' plugin. The clients insist that they have to have purchases taxed only within the State of Nevada. And within Nevada, they have to be taxed differently per county.

I've followed the readme instructions of the taxcloud zip file, and done everything they said. But the zencart still does not give different tax rates for nevada, nor does it seem to be adding any nevada tax at all.

I was told when installing taxcloud for zencart that it was a 'simple' setup, requiring mainly installation from the zip to the FTP, then plugging in the API number given by taxcloud. But taxcloud says to get this to work, I have to jump through all kinds of hoops that don't seem to be covered anywhere I can find. The 'guide.pdf' from Taxcloud is listing all kinds of things that aren't in the readme and seem to be proprietary to taxcloud alone.

I'm not a coder or a financier, I'm the designer. Has anyone installed the Taxcloud plug in and gotten it to work in a similar manner? If so, could you list step by step how it's accomplished? The taxcloud website people have been slow to respond, and the clients are getting anxious.

Any help is appreciated - if you need me to supply any info to get an idea where we're at, just ask.

Thanks -

[Limitless]

I've set up zencart, and also installed the 'taxcloud' plugin. The clients insist that they have to have purchases taxed only within the State of Nevada. And within Nevada, they have to be taxed differently per county.

I've followed the readme instructions of the taxcloud zip file, and done everything they said. But the zencart still does not give different tax rates for nevada, nor does it seem to be adding any nevada tax at all.

I was told when installing taxcloud for zencart that it was a 'simple' setup, requiring mainly installation from the zip to the FTP, then plugging in the API number given by taxcloud. But taxcloud says to get this to work, I have to jump through all kinds of hoops that don't seem to be covered anywhere I can find. The 'guide.pdf' from Taxcloud is listing all kinds of things that aren't in the readme and seem to be proprietary to taxcloud alone.

I'm not a coder or a financier, I'm the designer. Has anyone installed the Taxcloud plug in and gotten it to work in a similar manner? If so, could you list step by step how it's accomplished? The taxcloud website people have been slow to respond, and the clients are getting anxious.

Any help is appreciated - if you need me to supply any info to get an idea where we're at, just ask.

Thanks -

Got it working as you describe for CO.

Not sure what hoops you say there are.

Was as simple as uploading the new files, merging the changed files and enabling the module.

We have uncovered a few bugs along the way, but they (Taxcloud) were responsive at all steps.

How are you testing it? Does your ship to have a NV address? You might need to set a default tax code for your products (done on taxcloud site).

Does your module show this:

[Sellerz]

The hoops I spoke of was the stuff on the taxcloud end. (doing the location/API lookup/authorize stuff in the 'locations' section to the point where that green 'status' bar says 'complete'. You can add websites and locations there, but I don't know for sure if you're supposed to add just the main website, or add the shopping cart url, or the url that's used when the shopping cart checks you out... that sort of thing. I tried sending a test transaction through, but the taxcloud status bar didn't do anything in 'real time' like it says it will. It stayed at '0%'.

And on the Zencart side, going to checkout doesn't calculate any tax in for Nevada locations.

Was as simple as uploading the new files, merging the changed files and enabling the module.
Was that their zip file? If so, it's uploaded. What do you mean 'merging the changed files'? I don't recall any steps like that listed in the readme.
The mod seems to be enabled - it appears in the zencart admin as you described.


How are you testing it?
I looked up a real nevada address and used it in the account I set up in Zencart for a delivery. The cart works with our payment and shipping gateways, sending credit info to the payment gateway, and shipping cost info to the shipping gateway.
You might need to set a default tax code for your products (done on taxcloud site).
I think I did this, though I'll allow I could have missed something. The product is ammunition, which falls into the 'general goods and services' category (there was no TIC for it that I could find specifically). I set that number up in the products/categories section for all the items in Zencart.
Our module shows this:

The only thing missing is the USPS ID. How big a factor is that when you're going trough FedEx as the shipping gateway?
I still have a Nevada tax zone set up in Zencart. The Taxcloud readme didn't mention anything about deactivating it. As with other bugs I've been helped with, I'm sure it's some simple little thing that I've overlooked which will get the whole thing to fall in place.

[Limitless]

There is a huge bit of taxcloud code in /includes/classes/order.php that checks if taxcloud is enabled and adds in your taxes to the order.

Did you just overwrite files or did you use winmerge to diff the files and determine what needed to be changed?

[Sellerz]

When I uploaded the taxcloud plug in to the zencart store folders via FTP, it did overwrite a number of files. But the only one I've altered since then is the authorize.net php, because the clients do the financing through 'Fastcharge', and the php had to be changed so it routs the customers through the Fastcharge gateway.

Beyond that, it should be a clean install of the Taxcloud plugin.

[Limitless]

Yes, I use fastcharge as well.

Is the default zen cart tax module disabled?

[Sellerz]

Yes, I use fastcharge as well.

Is the default zen cart tax module disabled?

I don't think that it is. It took a while just to get that one working. Is there way to turn it off without actually a having to delete the zone information and everything?

[Limitless]

I don't think that it is. It took a while just to get that one working. Is there way to turn it off without actually a having to delete the zone information and everything?

I still have all the zones, but I don't have a default tax rate setup anymore.
All blank from the Zen Cart side of things.


So when you step through an order with 'ship to' NV, do you not see it show calculated taxes at all?

Any debug logs in cache directory?

I would step through installation again to make sure a file, etc wasn't missed.


Only real thing I can think of would be the additions to /admin/includes/functions/general.php and /includes/classes/order.php.

In addition to your changes to the authorizenet module for FastCharge.

[Sellerz]

I think I'm round the bend on this one. I got it to the point where it's sending info to Taxcloud. Now I just have to get that slider bar to 100% and 'go live'. We got our USPS ID, and that might have been it.