We're having a major issue here with customers trying to download purchased books, and getting error messages. When we had the books uploaded just as zip files, it worked fine. But now we've separated out all the file formats into epub, mobi, pdf, etc., and the books won't download.


This is the error message we're getting:

Forbidden
You don't have permission to access /zencart/pub/.xlfbvtmnxuexokrusgnn-1354130851/AustinSoutherly-ReclaimedLove.mobi on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


I presume that the /.xlfbvtmnxuexokrusgnn-1354130851 is because it's creating a secured or hidden url so that the book url can't be passed around...but why is it not downloading properly when the Attributes are set up properly (green button)?

Please help...we're hosting a really big-selling book for a friend as a favor, and the sales are coming through fast and hot...but the customers can't download their books, so we're having to manually send copies to each person, which does not reflect well.

Thank you!!