My client is reporting a periodic issue that I absolutely cannot reproduce nor are there any error logs in the cache folder that would indicate that there is an issue. Here's her e-mail to me:
The store is an identical/similar setup to other Zen Cart stores I have working live today. (USPS, COWOA, Gift Wrap, SBA, IH4, Super Orders, Edit Orders, Ty Package Tracker) It's NOT hosted on GoDaddy (hosted with Hostmonster). The issue reported doesn't happen everyday or even to everyone. The clients it has happened to don't have anything in common that I can see (including whether they attempt a COWOA or Standard checkout).She put items in her shopping cart, created an account with her billing and shipping address, etc. She was brought to the shipping options/selection page and would click "continue checkout" and then "nothing happened". She said nothing would move past the shipping page. She logged in again and entered the same items into her cart and the very same thing happened.
I cannot figure out how or why this is happening since I cannot reproduce this issue. Does anyone have any ideas on what I should/could be looking for to troubleshoot this?
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20 Dec 2012, 04:23 AM #1
Totally Zenned
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Can't get past the shipping page during checkout
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
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21 Dec 2012, 07:05 PM #2
Totally Zenned
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Re: Can't get past the shipping page during checkout
These types of issues usually turn out to be product issues. Things such as...
stock level
qty discounts & coupons etc
shipping weight or lack of
~MelaniePRO-Webs, Inc. since 2003 :: Zen Cart Hosting :: Zen Cart SEO – 12 Steps to Success
**I answer questions in the forum, private messages are not conducive to a helpful community.
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21 Dec 2012, 07:42 PM #3
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Re: Can't get past the shipping page during checkout
That is what I am concluding.. Just wish I could figure out the pattern so I could narrow it down a bit.. **sigh** thanks for the input..
Originally Posted by mprough
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
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