Downloads not happening at checkout and shipping error message

[sewingzfun]

Hi,
I am using v1.3.9h

I have several problems going on with downloadable products.
My downloadable file is green.
However, it does not show up after the purchase is made (this is a free product).
Also, the checkout process does not skip the address information (shouldn't it do this automatically for free items?)
And, I get a message that says "sorry we are not accepting payments from your region" (my zones are "none")

Please let me know if you need any other information.
Thanks for any help.
Lynn
http://lynnsden.com/zencart/index.ph...products_id=87

[DrByte]

Sounds like you've got the shipping, etc, settings incorrect on the product.

http://www.zen-cart.com/content.php?...s-downloadable

What addons/plugins do you have installed? Please answer the Posting Tips when you reply.

[sewingzfun]

Thank you, DrByte.

I read through the product set-up and it seems that I have done as directed. I do have the green dot.

Under Payment Modules

Check/Money Order
Payment Zone is none
Set Order Status is Processing

PayPal Website Payments Pro (USA)
Zone is none
Order Status is Processing
Unpaid is Pending
Payment Action is Final Sale
Country is USA

Paypal Express
Zone is none
Order is processing
Unpaid is pending
Payment Action is Final Sale

Shipping Modules
Free Shipping
Zone is none

UPS
Zone is none

USPS
Zone is none

Thanks,
Lynn

[DrByte]

The green dot is only part of the equation.

If it's asking for shipping, then you've not set it to use "Normal shipping rules apply".
A downloadable product is a SPECIAL KIND of virtual product, and you should NOT mark it as Virtual, nor mark it as "free shipping". Leave those settings at their normal defaults, because the download-file-attribute automatically bypasses those unless you meddle with them (changing them tells it to not do what it thinks it should normally do with a download item).

[DrByte]

When your customer actually buys the product, if they get through checkout, does the attribute value show up on the order the same as it does in the shopping basket?
If not, then you've got something very odd on your site that is conflicting with the normal way orders and attributes are handled.

[sewingzfun]

I have the following set:

Product is Virtual: No, Shipping Address Required

Always Free Shipping: No, Normal Shipping Rules

Shopping cart shows: Formats included with purchase - 10o, DST, EXP, HUS, JEF, PCS, PEC, PES, VIP, VP3, XXX

Next screen is 1 of 3 Shipping (Shipping Address verification)

Next screen is 2 of 3 Payment Information (Sorry, we are not accepting payments from your region at this time)

Next screen is 3 of 3 Order Confirmation (It shows Formats included with purchase - - -)

Confirm Order has no link for download. Going to the My Account page does not either.

I am stumped - - -

[DrByte]

How did you get past step 2 of 3 if it didn't give payment options?
What payment modules have you got enabled?

[sewingzfun]

Don't know - that is another puzzling thing. I just clicked on continue and it went to the next screen.