Abandoned Shopping Cart Email Reminder

[bbsbcastle]

Hello,

Love the module. Thanks for taking the time to write and support it.

I've searched the thread, and from what I've seen, my Cart Reminder is working "correctly". However, if it is, I wonder if it can be changed.

The reminder email is only being sent if the user logs out. I can create a cart, checkout, create a new account, and log out, or I can log into an existing account, put stuff in a cart and log out. Either way, I get an email. If I just "go away" without logging out (which to me is almost the definition of an abandoned cart) I don't get an email.

Is this how it's supposed to work? Is there a mod to make it send an email if the user hasn't logged out? I wouldn't mind setting the timing so it was less aggressive if you're concerned about sending a reminder while the user is still logged in.

Thanks

[gonsman]

Hello,

Love the module. Thanks for taking the time to write and support it.

I've searched the thread, and from what I've seen, my Cart Reminder is working "correctly". However, if it is, I wonder if it can be changed.

The reminder email is only being sent if the user logs out. I can create a cart, checkout, create a new account, and log out, or I can log into an existing account, put stuff in a cart and log out. Either way, I get an email. If I just "go away" without logging out (which to me is almost the definition of an abandoned cart) I don't get an email.

Is this how it's supposed to work? Is there a mod to make it send an email if the user hasn't logged out? I wouldn't mind setting the timing so it was less aggressive if you're concerned about sending a reminder while the user is still logged in.

Thanks

I'm not sure, but too me that sounds like a bug. We will take a look and see. Thanks!

[harry2cool]

I'm not sure, but too me that sounds like a bug. We will take a look and see. Thanks!

Yes, I was searching the forum for this very issue.

If someone goes away without logging off, just closes the browser the email is not sent.

Also we have installed auto login modules where the customer gets logged in automatically when he comes back after some time , so he never gets logged off.


When we used the other module where we manually sent the emails, we used to get replies everytime we sent emails, this time we are very very few replies because the emails are not reaching them for this very reason.

Please let me know what can we do.