Error when trying to run setup

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06 Jan 2013, 20:35

vendweb

New Zenner

Join Date:: Jan 2013
Posts:: 3
Plugin Contributions:: 0

Error when trying to run setup

Hello
I am getting the following error when I run the index.php

Fatal error: require() [function.require]: Failed opening required 'includes/templates/template_default/templates/tpl_php_version_problem.php' (include_path='.;D:\xampp\php\pear\') in D:\xampp\htdocs\Vendweb\catalog\zc_install\includes\application_top.php on line 21

Any help would be great.
Thanks
Lindel

06 Jan 2013, 23:26

vendweb

New Zenner

Join Date:: Jan 2013
Posts:: 3
Plugin Contributions:: 0

Re: Error when trying to run setup

After looking at the error it says it failed to open the file
tpl_php_version_problem.php

But I looked and that ifle is in the directory so I do not know why it would not run that file.
It says the file is used to see if the PHP is out of date but the version on my server appears to be 5.3 so that should be good.
Any one know what may be causing this error?
Thanks
lindel

07 Jan 2013, 00:01

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Error when trying to run setup

I looked and that ifle is in the directory so I do not know why it would not run that file.

What size is it in bytes??

07 Jan 2013, 02:19

vendweb

New Zenner

Join Date:: Jan 2013
Posts:: 3
Plugin Contributions:: 0

Re: Error when trying to run setup

Hello Kobra
It is 2518
I thought it may be corrupt so I re downloaded it and made sure the file sizes were the same
Same problem after replacing the file.
Thanks
Lindel

09 Jan 2013, 05:09

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Error when trying to run setup

Well, the file it's trying to load is only ever accessed if there's a PHP version compatibility problem on your site.
What version of PHP are you using?