I need help

18 Jan 2013, 13:38

#1

New Zenner

Join Date:: Nov 2008
Posts:: 5
Plugin Contributions:: 0

I need help

I recently had to move to another server and had then take care of everything. Well. needless to say, everything is screwed up. The only thing they managed to do correctly was transfer my database over. After months I've been able to get the site up and running somewhat (www.jeffpiercemagic.com) but when a digital download order is made, the payment goes through but they get a 400 Bad Request error that "Your browser sent a request that this server could not understand." They say the .htaccess file is incorrect. Any ideas? I'm about ready to fire them all.

Jeff

18 Jan 2013, 17:26

#2

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: I need help

When you reply scroll up and read "posting tips" and provide the information

19 Jan 2013, 08:14

#3

rodg

Deceased

Join Date:: Jan 2007
Posts:: 6,263
Plugin Contributions:: 3

Re: I need help

JeffPierceMagic:
They say the .htaccess file is incorrect. Any ideas? I'm about ready to fire them all.

Let's assume that what they say is correct, for us to be able to offer any assistance we'll be needing to see a copy of your .htaccess file so that we can see what is supposedly wrong with it, and then we may be able to tell you what you need to do to fix it.

TIP: ZenCart doesn't *need* a .htaccess file (in the root folder), so try removing/renaming it to see if the problem goes away.

Cheers
Rod

20 Jan 2013, 16:14

#4

schoolboy

Totally Zenned

Join Date:: Jun 2005
Posts:: 10,324
Plugin Contributions:: 0

Re: I need help

There is a htaccess file in the download folder - and it MUST be there.

It is possible that your download file extension has not been specified in the list of allowed files.

<FilesMatch ".*\.(zip|ZIP|gzip|pdf|PDF|mp3|MP3|swf|SWF|wma|WMA|wmv|WMV|wav|epub)$">

20 Jan 2013, 16:16

#5

schoolboy

Totally Zenned

Join Date:: Jun 2005
Posts:: 10,324
Plugin Contributions:: 0

Re: I need help

Best format for downloads is always ZIP... firstly, it compresses a file, and secondly, it will default to "SAVE AS|" on the visitor's browser.

22 Jan 2013, 14:16

#6

jeffpiercemagic

New Zenner

Join Date:: Nov 2008
Posts:: 5
Plugin Contributions:: 0

Re: I need help

Kobra, sorry for the lack of info. I've had this zen cart store since 2004, the last version was 1.38a.
It was a standard store front with a free template attached.
Paypal api
Sql 5.0.91
PHP 5.3.13

In November my server service said they would shut down in december so I needed to find a new service. I choose ipage.com and asked them to transfer my database over and upgrade to 1.51 in the process. They simply reinstalled 1.38a but I don't think they installed it correctly, just copying it over directly.

My main problem is with digital downloads. When a customer buys a download it takes them to the page to download the zipped file but when they click on it link to download it comes up with a error:

400 Bad Request

Your browser sent a request that this server could not understand.

The link that shows as the url is:
http://www.jeffpiercemagic.com/pub/.oyptjiehuefxzlvhb/Vernon.zip

I know little about the workings of Zen cart but it looks like it places the file in the pub folder in that odd folder for download. the .htaccess file says:
#prevent directory browsing -- for security
IndexIgnore */*

Options +FollowSymLinks -Indexes

I assume this is the problem but don't know why it says that or how to fix it.

I hope this is enough info you need to help me with this problem as I'm about to lose my mind.

Jeff

22 Jan 2013, 15:01

#7

schoolboy

Totally Zenned

Join Date:: Jun 2005
Posts:: 10,324
Plugin Contributions:: 0

Re: I need help

ipage... oh dear... perhaps your worst decision. These guys are worse than useless. I hope you did not pay them a penny for the "upgrade".

You would be better off hosting your site on your refrigerator.

22 Jan 2013, 15:39

#8

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: I need help

My main problem is with digital downloads

I think your issue might be with existing products???

Try and create a test product and add a download etc. See if that works

22 Jan 2013, 15:51

#9

jeffpiercemagic

New Zenner

Join Date:: Nov 2008
Posts:: 5
Plugin Contributions:: 0

Re: I need help

I did create a new product and the exact error happened with the new item.

Jeff

22 Jan 2013, 17:24

#10

schoolboy

Totally Zenned

Join Date:: Jun 2005
Posts:: 10,324
Plugin Contributions:: 0

Re: I need help

Your problem is ipage... they are hopeless...