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  1. #1
    Join Date
    Jun 2011
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    Default getting a blank page

    I'm having an odd issue with my order history page. in particular when on index.php?main_page=account_history and clicking view on order 1044 it opens index.php?main_page=account_history_info&order_id=1044 this page is blank.

    I'm not sure if this is related as I just noticed the problem, but I had a bad install of Super Orders a while back and i'm not 100% sure I removed all of it.

    Note that this issue exists with the default template as well.

    any help would be appreciated.
    Last edited by matchlock; 6 Feb 2013 at 06:46 AM.
    Owner - MatchLock Arms, LLC and M&M Toys (Yes I sell toys and guns, but not toy guns)
    http://www.matchlockarms.com
    http://www.mandmtoys.com

  2. #2
    Join Date
    Jan 2004
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    66,443
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    Default Re: getting a blank page

    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
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    Default Re: getting a blank page

    Dr. Byte thank you but this was inconclusive. there were no errors in the cache folder. I also attempted the advanced developer option but this did not yield (maybe i did it wrong) anything either.
    Owner - MatchLock Arms, LLC and M&M Toys (Yes I sell toys and guns, but not toy guns)
    http://www.matchlockarms.com
    http://www.mandmtoys.com

  4. #4
    Join Date
    Jan 2004
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    66,443
    Plugin Contributions
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    Default Re: getting a blank page

    If you're getting a blank page, especially with pages that are built-in to Zen Cart by default, then you're getting PHP errors, probably because of damaged files.
    And, in v1.3.9 those errors will be logged to the /cache/ folder if it's writable or in v1.5.x they'll be logged to the /logs/ folder if it's writable.

    I still don't get why people don't supply their ZC version when posting, especially when it's easy to select from a pulldown list when composing a new thread.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
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    Default Re: getting a blank page

    I just sent you a private message. I didn't see any pull down to show the version i'm using. but for reference it is 1.3.9h sorry i forgot that detail.
    Owner - MatchLock Arms, LLC and M&M Toys (Yes I sell toys and guns, but not toy guns)
    http://www.matchlockarms.com
    http://www.mandmtoys.com

  6. #6
    Join Date
    Jan 2007
    Location
    Australia
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    Default Re: getting a blank page

    Quote Originally Posted by matchlock View Post
    I just sent you a private message. I didn't see any pull down to show the version i'm using. but for reference it is 1.3.9h sorry i forgot that detail.
    You'd be FAR better to continue the discussion of your problem here rather than via PM. There are far more people that are willing to help, and I doubt the DrByte is going to be willing to give custom/personal support unless you attach a huge donation along with your request... and even then he may not be available for personal support.

    Just thought I'd mention this in case your PM just gets deleted.

    Cheers
    Rod

  7. #7
    Join Date
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    Australia
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    Default Re: getting a blank page

    Quote Originally Posted by matchlock View Post
    I also attempted the advanced developer option but this did not yield (maybe i did it wrong) anything either.
    I hope you didn't try to install this while you still have the blank page problem? If so, I suggest you uninstall it, because if you did happen to do this wrong you could well have more than one problem to solve now.

    Cheers
    Rod

 

 

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