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  1. #1
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    Default 500 internal server error

    I have been utterly rigorous in regard to configure files, still have /admin named as such, and the install process seems to complete OK, but when I click on the link to go to the store, I get the following error:

    'Server error
    The website encountered an error while retrieving http://www.domain.com/catalog/index.php. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.'

    I have actual domain name in there.

    When I click on the 'go to admin' link, I get the

    Hello. Thank you for loading Zen Cart®.

    You are seeing this page for one or more reasons:... page.

    Config files are not thrown up in red through installation.

    Reading indicates a general server error. How might I proceed?

  2. #2
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    Default Re: 500 internal server error

    Quote Originally Posted by godt View Post
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.'
    Probably just your file or folder permissions being set too liberal for your specific server's master configuration.

    FAQ on dealing with "500 internal server" errors: http://www.zen-cart.com/content.php?...l-server-error
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: 500 internal server error

    OK. Thanks. In the absence of any errors - that I can see - in the config files, I'll follow that up. I have config files at 777.

    In regard to the dist-config files issue, that makes sense! Thanks.
    Last edited by godt; 19 Feb 2013 at 01:41 AM. Reason: error

  4. #4
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    Default Re: 500 internal server error

    Quote Originally Posted by godt View Post
    OK. Thanks. In the absence of any errors - that I can see - in the config files, I'll follow that up. I have config files at 777.
    755 might be what your hosting company requires you to use on your server. That's becoming more and more common these days.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: 500 internal server error

    Server people can find no errors, no logs of errors. I've tried all suggested combinations of permissions for files and folders. But I have got a string of myDEBUG- files which say:

    [19-Feb-2013 01:45:50 UTC] PHP Fatal error: Class 'QueryCache' not found in /home/.../public_html/catalog/includes/autoload_func.php on line 79

    and a few

    [18-Feb-2013 03:05:43 UTC] PHP Warning: error_log(/home/.../public_html/dev/cache/page_parse_time.log) [<a href='function.error-log'>function.error-log</a>]: failed to open stream: No such file or directory in /home/.../public_html/catalog/47868/includes/classes/logger.php on line 60
    Last edited by godt; 19 Feb 2013 at 02:58 AM.

  6. #6
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    Default Re: 500 internal server error

    Quote Originally Posted by godt View Post
    But I have got a string of myDEBUG- files
    *thud* - exactly: http://www.zen-cart.com/content.php?124-blank-page
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: 500 internal server error

    Quote Originally Posted by godt View Post
    PHP Fatal error: Class 'QueryCache' not found
    Missing file. Upload it.
    Quote Originally Posted by godt View Post
    PHP Warning: error_log(/home/.../public_html/dev/cache/page_parse_time.log) [function.error-log]: failed to open stream: No such file or directory in /home/.../public_html/catalog/47868/includes/classes/logger.php on line 60
    /home/.../public_html/catalog/47868/includes/classes/logger.php -- note the path here tells me where your store is actually located.
    But note that the log file your store is set to use points to a path that's quite different: /home/.../public_html/dev/cache/page_parse_time.log
    That's common when moving from one server to another. To fix that, you'll need to login to your Admin and set the page-parse-time-log filename to the correct path and filename in the Admin->Configuration->Logging section. Or, better yet, turn off page-parse-time logging altogether.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
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    Default Re: 500 internal server error

    Quote Originally Posted by godt View Post
    When I click on the 'go to admin' link, I get the

    Hello. Thank you for loading Zen Cart®.

    You are seeing this page for one or more reasons:... page.
    It's actually kinda important to READ those reasons. Reasons 1 and 2 are typical causes. If there's a 3rd reason listed, it's more specific.

    Usually means wrong paths in your configure.php files.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  9. #9
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    Default Re: 500 internal server error

    Just to add: if I remove the configure.php files and attempt an install with the dist-configure.php files, I do not get the option to upgrade.

  10. #10
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    Default Re: 500 internal server error

    Quote Originally Posted by godt View Post
    Just to add: if I remove the configure.php files and attempt an install with the dist-configure.php files, I do not get the option to upgrade.
    Right: because the dist-configure.php files don't contain any database settings, thus the system can't find your database, and therefore doesn't have anything to upgrade.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 
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